Of course you don’t—there are an overwhelming number of worthwhile Dreamforce activities to add to your “to do” list for the conference. But, amongst all the great sessions, keynotes, and breakouts at Dreamforce 2017, we’ve identified a few that may be of special value to you.
Before we get to the list, we want to invite you to please visit Glance at Booth #1201. AND we’ve added a second location on the show floor at Booth #339. You should definitely visit us at both locations.
We can show you how Glance for Salesforce can put powerful cobrowsing, screen sharing, and agent video to work improving customer satisfaction and agent productivity. Visual engagement from Glance creates a new level of relevancy in conversations between customers or prospects and agents or reps.
Now, here are seven sessions you may want to consider putting on your agenda for Dreamforce 2017:
Taking Your Customer Experience to the Next Level
On Wednesday, from 11:00 AM to 11:20 AM in Partner Theater 1 you can see a real-world example of how MINDBODY, a wellness services marketplace, uses Glance technology to increase adoption and improve the customer experience while reducing cost of delivery and erasing communication barriers with customers.
Maximize Agent Productivity with Service Cloud
Configure an agent console and build macros and quick texts that allow agents to resolve cases faster.
Empower Customers with Self-Service Communities
Learn how to create connected communities and portals to increase reduce calls to your service desk.
Service Cloud Platform: Roadmap – The Agent Experience
Preview the next two releases of the Service Cloud Console, and give feedback to Salesforce product managers.
Service Cloud Keynote: Transform Service with #1 Platform
“Trailblazing” users present ways they are leveraging Service Cloud to differentiate themselves in the market and use customer service to create opportunities that drive business growth.
Service Cloud Adoption Consultation
Learn how to tailor Salesforce to improve your customer experience with a Service Cloud Adoption Consultation.
Personalize Service Experience with Mobile Messaging
Build out an instance of LiveMessage in this workshop. LiveMessage is a mobile messaging solution that connects you to your customers on SMS and Facebook Messenger.
About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »