A picture is worth a thousand words, especially when assisting customers with complex, online interactions. Boost your Net Promoter Score (NPS), Customer Satisfaction (cSAT) Score, Customer Effort Score (CES), first-contact resolution rates, and even sales conversions with our award-winning visual engagement solutions. Glance brings cobrowse, screen share, and agent video together into an intelligent, cloud-based platform to instantly, visually connect with customers through a real-time, interactive view of content, regardless of where it resides.
Expedite Knowledge Transfer Between Participants
Visual Engagement Solutions
Integrated cobrowse, screen share, and agent video provide a frictionless way to visually engage with online customers—securely and instantaneously—anywhere, anytime, and across any device. The permissions-based design allows you to leverage the functionality that makes sense for each department while giving you the flexibility to adapt as your customer experience initiatives evolve. Expedite knowledge transfer between participants as you visually connect with a real-time, interactive view of content regardless of where it resides—within a browser, in the cloud, on a desktop, or on a mobile device.
Humanize the conversation with Glance.
Collaborate with your customers while they’re on your web site, seeing exactly what they see in their browser. With nothing to download or install, agents and customers can use Glance Cobrowse to explore together regardless of device or browser type. Guide the conversation with annotations while permissioned-based access and security masking protects sensitive data. Enhanced cobrowsing features extend the experience even further and include:
- Third-party cobrowse
- Cross-domain cobrowse
- Trusted advisor cobrowse
- PDF supported cobrowse
Instantly present to your customers or view your customer’s desktop, browser, and/or documents for presentations, demos, technical support, and more. Glance Screen Share is simple, reliable, and highly secure. Customers don’t need to download or install plugins or apps to see your screen, and remote control functionality helps in collaborative or break/fix sharing scenarios. Glance Screen Share session data can be pushed into your CRM or customer support application to help accurately track key business metrics.
Build trust, confidence, credibility, and rapport with customers through one-way Glance Agent Video. By leveraging onboard or external cameras, agents can easily provide a view of themselves throughout the interaction regardless of their location. Glance Agent Video is simple to embed in any application and supports any browser. Great for customer service, technical support, and even sales, a smiling face on video can go a long way in providing a great customer experience and a faster resolution.
Glance Visual Engagement Solutions in Action
The team at Glance has a track record of proven results with smart businesses like you who envision a better way to engage customers and prospects online, visually and instantaneously, without compromising privacy.
The Glance visual engagement platform can stand alone, but the true power comes from combination of Glance plus voice, chat, CRM, and customer service applications. Our API library, pre-built integrations, and extensive partnerships help you realize a true omni-channel experience to surprise and delight your customers.
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