Discover the power of Glance Guided Customer Experiences.
Join your customers in your app or website and deliver the human-to-human guidance they need.
Forrester analysis of Glance clients shows breakeven in 6 months, 396% ROI after 3 years.
- Shorter average handle time
- Lower call center staffing costs
- Higher first call resolution
- Higher customer loyalty and lifetime revenue
Glance Guided CX Solutions
Sharing & collaboration technologies tailored to transform your enterprise
Glance’s Guided Customer Experience technologies work together like one of those rare highly-functional families.
Glance uses best-in-class patented technologies and our two decades of expertise to tailor for you a cloud-based Guided CX solution with the same human element as an in-person interaction. Glance improves your digital customer engagements by letting your sales rep, service rep, or trainer instantly join the customer in your website or app, see their screen, and deliver human-to-human guidance.
Making Customer Consultations Less Taxing
When TurboTax users have a question, Intuit service agents and tax experts use Glance to join them in the app for an interactive tax consultation.
Axos Bank uses Glance to improve CSAT for customers using online banking
Bankers use Glance to “cobrowse” with customers in the Axos online banking app, guiding them to complete online transactions like bill payments, fund transfers, and applications for other bank products like mortgages and personal loans.
- Online banking support
- Real-time on-screen guidance
- Premium customer experience
- Guide the customer to complete transactions
Glance provides out-of-the-box integrations.
Plus our open API enables integration with any CRM, agent desktop, or contact center tech. Your agents join customers in the app or website with the click of a single button. Glance sessions are automatically logged in your CRM for measuring positive impact on KPIs.
Ready to see what it looks like to deliver a guided customer experience?
It’s easier for us to show you than to describe it here in writing. Request a live demo to see the many ways Glance can transform your customer experience.