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The ROI of
Visual Engagement

What is the Total Economic Impact of Visual Engagement with Glance?

Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several customers and examined the potential ROI enterprises may realize by deploying the Glance Visual Engagement Platform.

  • 396% ROI with payback in under 6 months
  • Shorter average handle time
  • Higher first-time call resolution
  • Lower call center staffing costs
  • Higher customer loyalty and lifetime revenue

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Discover your own ROI for adding Visual Engagement to your contact center

We’ve developed this simple calculator so you can see the impact of humanizing your customer engagements and empowering your customer service reps to see, show, and guide customers to quickly solve problems.

Discover Your ROI

Glance Customers Share Real-world Business Outcomes from Visual Engagement Adoption

“We have the ability to have our experts see what the customer sees and highlight areas to help direct the customer. Our one-way video lets the customer connect the TurboTax expert they are speaking with. It’s been a gamechanger for Intuit.” –  Stacie Herring, Director of Assisted Experience
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“ConstructConnect is constantly striving to build a stronger sales force and Glance for Salesforce has transformed our sales process.”
– Lisa Fiondella, Chief Customer Officer

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See how Glance can transform customer engagement