GLANCE GUIDED CX
Guide your customers right when they need you most
With one click from your CRM or CCaaS, join customers on any site or app to personally guide them.
Collaborate with customers in-person, in their browser
Our Guided CX technology instantly connects your sales, service, and training experts with customers on your website or app – to deliver human-to-human guidance when they need it most.
Join customers in your browser page, so you can see what they’re seeing (with no time-consuming guesswork) and highlight elements on their screen to help them navigate.
Humanize your digital interactions with video calls. Get face-to-face with customers to build trust, dissolve stress and drive conversion, customer satisfaction and loyalty.
Mobile App Share
Join customers in your iPhone or Android app to guide them along, and even leverage mobile camera sharing, helping to eliminate app churn and transaction abandonment.
Share what’s on your screen with customers, in real-time – whether that’s a demo or presentation – with just one click: nothing to download or log in to.
How Guided CX transforms relationships
Your most high-value customer interactions thrive on human connections. But most digital CX has a human connection gap, leading to dissatisfied, disengaged customers and flatlining sales.
Read Solving CX’s Human Connection Gap to discover how Glance Guided CX brings a human touch back into digital service – and how it pays off.
Elevated customer experience for top enterprises
Glance is road-tested at scale in the world’s largest enterprises.
- 10% improved call resolution rate
- 18% increased NPS
Glance empowers Intuit tax experts to deliver in-app guidance and consultation to TurboTax® customers.
- Higher CSAT
- Higher lifetime loyalty and revenue
Glance allows Axos bankers to deliver a digital banking experience that rivals an in-branch experience.
- Higher CSAT & FCR
- Higher upsell / cross-sell revenue
With Glance, Constant Contact service agents create “high CSAT moments” to upsell happy customers.
What you can do with Glance
Deliver "wow"-worthy customer service
Connect your service agents person-to-person with customers so they can solve issues faster, for sky-high customer satisfaction that creates upselling opportunities.
Hit (then smash) your sales targets
Whether it’s B2B or B2C, your sales team can sell faster and better online by guiding customers through purchase options and giving real-time presentations and demos.
Offer in-app support
(& drive in-app transactions)
Offer struggling customers instant, in-app support so they feel satisfied and supported – and able to make the in-app transactions you need them to.
Make your customers
experts in your products
Train your customers to use even the most complex products with a guided hands-on training experience that will reduce their chance of churning and increase their lifetime value.
Integrating Glance into your CX tech stack is easy
Glance provides out-of-the-box integrations, and our open API enables integration with any CRM, agent desktop, or contact center tech.
Forrester analysis of Glance clients shows breakeven in 6 months, 396% ROI after 3 years.
Experience Guided CX for yourself
When it comes to the Guided Customer Experience, seeing really is believing.
Request a live demo to see the many ways Glance can transform your customer experience.