×

GLANCE GUIDED CX

Guide your customers right when they need you most

With one click from your CRM or CCaaS, join customers on any site or app to personally guide them.

Our technology

Collaborate with customers in-person, in their browser

Our Guided CX technology instantly connects your sales, service, and training experts with customers on your website or app – to deliver human-to-human guidance when they need it most. 

Glance Cobrowse

Join customers in your browser page, so you can see what they’re seeing (with no time-consuming guesswork) and highlight elements on their screen to help them navigate.

Glance Video

Humanize your digital interactions with video calls. Get face-to-face with customers to build trust, dissolve stress and drive conversion, customer satisfaction and loyalty.

Mobile App Share

Join customers in your iPhone or Android app to guide them along, and even leverage mobile camera sharing, helping to eliminate app churn and transaction abandonment.

Screen Share

Share what’s on your screen with customers, in real-time – whether that’s a demo or presentation – with just one click: nothing to download or log in to.

2023 CX Trends & Predictions

Post-pandemic, so much has changed in the world of CX. Get our ebook, CX Trends & Predictions for 2023: Seeking Stability, to see which trends are sticking, and how leading CX organizations can stay ahead of the curve.

Plus, you’ll get five essential questions you and your team can ask yourselves to head into 2023 confident in your CX strategy. 

Our customers

Elevated customer experience for top enterprises

Glance is road-tested at scale in the world’s largest enterprises.

Intuit
  • 10% improved call resolution rate
  • 18% increased NPS

Glance empowers Intuit tax experts to deliver in-app guidance and consultation to TurboTax® customers.

Axos
  • Higher CSAT
  • Higher lifetime loyalty and revenue

Glance allows Axos bankers to deliver a digital banking experience that rivals an in-branch experience.

Constant Contact
  • Higher CSAT & FCR
  • Higher upsell / cross-sell revenue

With Glance, Constant Contact service agents create “high CSAT moments” to upsell happy customers.

Why Glance?

Fast & frictionless

No downloads, installations, or third-party services. One click of a button embedded in your app or website and your customer can join your expert in an in-brand sharing session.

Slots easily into your stack

No need to rip and replace. Glance’s open API enables integration with any CRM, agent desktop, contact center tech or helpdesk software.

Built for enterprise security

Glance passes enterprise security reviews with flying colors. It’s PCI DSS Level 1 compliant, ISO 27001 certified and built to protect you from exposure to GDPR, PII, and HIPAA privacy regulations.

Outcomes

What you can do with Glance

Deliver "wow"-worthy customer service

Connect your service agents person-to-person with customers so they can solve issues faster, for sky-high customer satisfaction that creates upselling opportunities.

Hit (then smash) your sales targets

Whether it’s B2B or B2C, your sales team can sell faster and better online by guiding customers through purchase options and giving real-time presentations and demos.

Offer in-app support
(& drive in-app transactions)

Offer struggling customers instant, in-app support so they feel satisfied and supported – and able to make the in-app transactions you need them to.

Make your customers
experts in your products

Train your customers to use even the most complex products with a guided hands-on training experience that will reduce their chance of churning and increase their lifetime value.

Our partners

Integrating Glance into your CX tech stack is easy

Glance provides out-of-the-box integrations, and our open API enables integration with any CRM, agent desktop, or contact center tech.

Forrester analysis of Glance clients shows breakeven in 6 months, 396% ROI after 3 years.

Experience Guided CX for yourself

When it comes to the Guided Customer Experience, seeing really is believing.
Request a live demo to see the many ways Glance can transform your customer experience.  

Ready to take the distance out of digital?

See how Glance enables real human connections in your digital space

Request a Demo