GLANCE GUIDED CX
Join your customers inside your digital spaces
With Glance, your agents can collaborate with your customers – inside your website or app – right when they need you most.
CX industry leaders choose Glance Guided Customer Experience for:
Consultations
Deliver dynamic, interactive sales and advisory sessions.
- Deliver more demos
- Accelerate the sales cycle
Transactions
Offer in-context, in-the-moment support inside your website or app.
- Reduce online abandonment
- Improve CSAT
Training
Incorporate remote personal guidance into onboarding and training.
- Boost customer ratings
- Increase upsell and cross-sell revenue
Support
Stand out with customer service and support from a real person.
- Improve NPS (net promote scores)
- Advance customer retention and loyalty
Our INDUSTRIES
Glance sets the best brands apart.
Human connections in digital spaces transform CX for the world’s leading brands. See how Glance powers better CX in:
Financial services
Trust and communication are at the heart of better customer experiences in banking and wealth management. See how Glance delivers both for Intuit and Axos Bank.
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HEALTHCARE
Navigating a complex landscape across healthcare and insurance is better with one-on-one help. Glance helps humanize CX for leading healthcare companies like Humana.
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SaAS
From better sales and onboarding to personalized customer success management, SaaS companies like Constant Contact and MINDBODY use Glance Guided CX.
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RETAIL
Online, in-person, or hybrid? Retail is transforming, and Glance is right there to keep a personal touch front-and-center for leading retail organizations.
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Our customers
Elevated customer experience for top enterprises
Glance is road-tested at scale for large and growing CX industry leaders.
Intuit
- 10% improved call resolution rate
- 18% increased NPS
Glance empowers Intuit tax experts to deliver in-app guidance and consultation to TurboTax® customers.
Axos
- Higher CSAT
- Higher lifetime loyalty and revenue
Glance allows Axos bankers to deliver a digital banking experience that rivals an in-branch experience.
Constant Contact
- Higher CSAT & FCR
- Higher upsell / cross-sell revenue
With Glance, Constant Contact service agents create “high CSAT moments” to upsell happy customers.
HOW IT WORKS
Connect with your customers - your way.
Set your digital customer experience apart from the rest with Glance Guided CX.
Cobrowse
Your agents join your customers in any digital space to see, guide, share, and collaborate.
Live Video
Agent-only, two-way, or multi-way video that amplifies the human experience during cobrowse interactions.
Screenshare
Secure remote assistance elevates the help agents provide to customers.
Mobile App Share
Offer your customers the same great cobrowse and live video experiences in your mobile app for iOS or Android.
2023 CX Trends & Predictions
Post-pandemic, so much has changed in the world of CX. Get our ebook, CX Trends & Predictions for 2023: Seeking Stability, to see which trends are sticking, and how leading CX organizations can stay ahead of the curve.
Plus, you’ll get five essential questions you and your team can ask yourselves to head into 2023 confident in your CX strategy.
Our partners
Integrating Glance into your CX tech stack is easy
Glance provides out-of-the-box integrations, and our open API enables integration with any CRM, agent desktop, or contact center tech.
THE PROOF
Experience Guided CX for yourself
When it comes to the Guided Customer Experience, seeing really is believing.
Request a live demo to see the many ways Glance can transform your customer experience.