Dreamforce 2017: Noun. 1. The world’s largest tech conference. 2. The Woodstock of the software industry. 3. Like taking a sip from a fire hose.
Salesforce’s 15th annual Dreamforce tech conference has been hailed as “The Learning Event of the Year”.
Dreamforce 2017 attendees have access to 2,700 sessions, plus metric tons of hands-on training, certifications, blueprint clinics, and many more educational opportunities. The San Francisco event can be a networking goldmine, if you take the initiative to seek out or arrange to engage with attendees, speakers, and old friends. You’re also sure to meet people who know Salesforce very, very well. People you can learn a lot from.
Looking for advice on how to get the most out of your Dreamforce 2017 adventure? Check out these tips from me, a seasoned veteran.
Check out the speakers
True to attendees’ expectations, Dreamforce’s featured speakers are true global leaders, entrepreneurs, industry experts, and thought leaders. This year’s marquee names include Michelle Obama and Ashton Kutcher (sorry, no Butterfly Effect Q&A is known to be planned).
In addition, there is a long list of other name-brand folks like Jenna Bush Hager, will.i.am, and other ITP (impressively titled people) such as the CEOs of Adidas, YouTube, Girl Scouts USA, Uber, and Caesars Entertainment. You can learn a ton about customer experience and customer relationships by listening to these experts.
You may not be able to get into every session, but even if there are no spaces available, you can still watch from the big-screen TVs out on the lawn (and be comfy in a giant beanbag chair or lying on the grass). And if you can’t see everyone live, you can at least watch the recorded versions at a later point in time.
Prioritize and plan
No, you won’t be able to go to all the parties you’d like to attend, hear all the sessions, or see everything that looks awesome (which, let’s be honest, is EVERYTHING). The trick is to prioritize your time and focus on the great stuff you are able to get to.
To plan out your sessions efficiently, use the Dreamforce 2017 agenda builder. Salesforce has deployed its new Artificial Intelligence (AI) prowess to the problem of figuring out what you should spend your time on. Help arrives in the form of Salesforce Einstein, the thoughtful tool that will apply augmented intelligence and information about prior Dreamforce events to recommend sessions for you based on “your unique interests.” Now if Einstein could figure out where I can find a quiet place for dinner…
Visit the Dreamforce 2017 Campground
No, you don’t need to apply any bug spray, but you do need to visit the Dreamforce 2017 Campground. This is the place where you’ll see products such as the Salesforce Service Cloud, Sales Cloud, Commerce Cloud, Marketing Cloud, Community Cloud, Success Cloud, Platform, and Quip in action.
You can also check out the Prediction Tree. The aforementioned Einstein technology is used to power the Prediction Tree, which is described as a “digital journey curated to your line of business” that will “light your way forward” to become more predictive and productive.
Read the eBook: Customer Experience Excellence
The absolutely definitive, #1 thing to do at Dreamforce 2017
Of course, no Dreamforce prep talk would be complete without an inside scoop on the hottest, most worthwhile use of your precious time while you attempt to reap the benefits of the whirlwind that is Dreamforce 2017.
That special spot, reserved for those in the know, is found in…perhaps not surprisingly…booth 1201 and 339, where Glance’s patented, integrated cobrowsing technology, instant screen sharing, and one-way real-time agent video can be seen working seamlessly with Salesforce Service, Sales, and Community Clouds. If you are looking to improve online customer experience by adding a personalized touch, now’s the time to learn more about Glance visual engagement solutions.
Want to get ahead of the competition? Beat the rush by signing up for a pre-scheduled, personal meeting with us at the show, or call 888-945-2623 to set up a demo.
Remember, put Booth 1201 and 339 into your Einstein-driven agenda, and I’ll see you at the show!
About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »