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Glance Wins Salesforce Partner Innovation Award #DF16

We’re thrilled to announced that Glance Cobrowse won the Salesforce Partner Innovation Service Cloud Award for 2016. Even better, Glance was the only Independent Software Vendor Partner honored this year! What a great testament to the power of helping others improve customer experience.

Salesforce, Intuit, and Glance folks at the ceremony!Check out the big smiles from Salesforce, Intuit, and Glance folks at the ceremony!

Special thanks are due to the team at Intuit for giving us the chance to prove how our Cobrowse technology improves the online customer experience for hundreds of thousands of TurboTax users. We love working with Intuit and are proud to be helping them bring amazing customer service to their customers.

Glance wins Salesforce Partner Innovation Award

The story that won Salesforce’s heart

Glance Cobrowse lets you see what your customers see, and guide them through your web site in real time – as though you were in the room together. You can through confusion by instantly and securely sharing a browser view with customers, partners, and prospects to demo products, upsell, onboard and help customers, and more. Add to that the power of one-way Glance Agent Video and you’ve got a solution that can help you instantly build trust and rapport – even though you’re working online.

With Glance’s visual engagement solutionsIntuit is making tax preparation and filing smoother for millions of TurboTax’s users. TurboTax is combining the on-demand help of a tax expert with real time collaboration (via cobrowsing and one-way agent video). As a result, customers get a smarter, more personalized experience.

To begin with, Intuit rolled out the SmartLook capability to thousands of experts across 15 different locations. The business conducted more than one million customer interactions with dramatic results:

  • Improved Intuit’s Customer Resolution Rate by 10% Tweet: Visual engagement solutions helped improve Intuit’s Customer Resolution Rate by 10% http://bit.ly/2ozXKDw @glancenetworks
  • Increased Transactional Net Promoter Score (tNPS) by 18% Tweet: Visual Engagement Solutions Helped Raise Intuit's Transactional Net Promoter Score (tNPS) by 18% http://bit.ly/2ozXKDw via @glancenetworks
  • Reduced Average Handle Time (AHT) by more than 15% Tweet: Visual engagement reduced Intuit's Average Handle Time (AHT) by more than 15% http://bit.ly/2oPG5pI via @glancenetworks

Ultimately, Intuit’s Net Promoter Score (NPS) was higher than Uber, Google, and Microsoft Office.

Would you like to hear Intuit’s amazing customer service story for yourself? Check out the video below.

 


Discover How Intuit and Glance Partnered to Provide an Outstanding Customer Experience

Now you know the amazing results that Intuit achieved using Glance’s visual engagement solutions. Are you ready to get those kinds of results for yourself?

Request an online demo today!

About Glance Networks

Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »

 

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