Streamline onboarding and training
Glance delivers a human touch for hands-on learning.
People learn better by doing. Glance allows your trainers to provide a guided hands-on experience of any desktop, browser, or mobile app. Customers are put in the driver’s seat where they quickly gain a deep understanding of even the most complex products.
No More Sleep Inducing Trainings
More effectively onboard customers when they are learning with their hands on the controls. Guide and prompt them to launch, log in, and navigate through your training curriculum on their own machine or device.
Faster mastery of your training curriculum
Glance lets your trainer see the customer’s screen and guide them through your training curriculum. Users learn faster and retain knowledge better when they are doing it hands-on.
Create power users
Glance premium hands-on customer training can lead to rapid success and deeper customer adoption of your product.
Create customers for life
Customers that receive quality onboarding and training and derive rapid value from your product and less likely to churn. Glance helps enterprises create customers for life, with higher lifetime value, and lower lifetime support burden.
See what the customer sees
Glance enables trainers to see what customers are seeing on-screen and guide them in real-time through the training curriculum. Trainers can see the screen of the users no matter whether they are using your desktop software, browser-based app, or native mobile app.
Guide the solution
Glance’s gesturing functionality allows trainers to guide customers through the training curriculum. The trainer can highlight elements on the user’s screen including text, graphics, form fields, and navigation controls. Trainers can point with their mouse or click-and-drag to highlight elements on-screen.
No download
Unlike other online meeting technologies, Glance sharing sessions are viewed by prospects via any common web browser the prospect is already using — no download of a special screen sharing client is required for the prospect to view your sharing session.
Works on desktop and mobile
Because Glance works with any web browser, it always works, no matter if the prospect is on a desktop computer (Windows or Mac) or mobile device (Android or iOS).
What our customers are saying
KC Duggan | Business Relationship Manager at MINDBODY
Visual engagement breakeven in under six months. 396% ROI after 3 years.
- Shorter average handle time
- Lower call center staffing costs
- Higher first call resolution
- Higher customer loyalty and lifetime revenue
