Glance for Software Companies
Software companies are digitally connected with their users all day long. Whether you are selling and demoing to prospects, onboarding and training new customers, answering support calls, or delivering consulting services, Glance can help you visually engage to make real human connections in your digital space.
Digital Sales Meetings
Launch lightning-fast sharing sessions for sales presentations and demos. Close more sales, with shorter sales cycles. CRM integration means Glance sessions are automatically logged as activities for reporting and sales process optimization.
Customer Care
Service agents can see the screen of customers, quickly identify the problem, and guide them to a solution. Glance is proven to reduce average handle time, increase first call resolution, and raise customer satisfaction.
Training & Onboarding
Trainers can put the customer in the driver’s seat and guide them through the training curriculum. People learn better when they do it themselves, rather than watching someone else do it. Glance creates “power users” who are resistant to churn.
Advisory Services
Embedding Glance into your desktop, browser, or mobile app lets you deliver advisory services to customers without them leaving your app. Glance helps you sell and deliver paid services more efficiently, and it helps customers derive more value from your software.
What our customers are saying
At Glance, we understand the importance of providing an exceptional customer experience. Our customers are fantastic—and they think we’re fantastic too.
Stacie Herring | Director of Assisted Experience
Rick Edwards | Partner Implementation Manager
KC Duggan | Business Relationship Manager
Trent Broberg | GM/VP of Customer Success
Lisa Fiondella | Chief Customer Officer
See the problem
Glance enables your agents to instantly see what users are seeing on-screen, to quickly understand problems and guide them to a speedy solution.
Guide the solution
The agent can highlight elements on the user’s screen including text, graphics, form fields, and navigation controls. Agents can guide the user and follow from page to page as the user navigates the website or app.
Build trust and empathy
Glance allows agents to transform user frustration into engagements that create long-lasting customer bonds. With Glance, the user can even see the friendly face of the agent, humanizing your brand (optional).
Present, demo, and consult
Glance can also show the agent’s screen to the user — perfect for presenting and demoing to close the sale or for delivering advisory services.
Connect with one click — no download
With a simple click of a button your agent can launch a sharing session — no need for the customer to download any software. Glance is integrated with your existing CRM and contact center technology for a frictionless workflow and effortless user experience.
Works on any desktop computer, any mobile device
Agents can see the screen of users of your desktop software, website, browser based app, or native mobile app. Glance gives you a consistent agent and customer experience on every digital platform.
Enterprise scalability and security
Glance is enterprise-proven in some of the largest companies and high-volume contact centers in the world. And Glance is engineered to comply with strict customer privacy and security requirements, perfect for financial services, healthcare, software, and insurance.
