Glance for Software Companies

Software companies are digitally connected with their users all day long. Whether you are selling and demoing to prospects, onboarding and training new customers, answering support calls, or delivering advisory services, Glance can help you visually engage to make real human connections in your digital space.

Digital Sales Meetings

Launch lightning-fast sharing sessions for sales presentations and demos. Close more sales, with shorter sales cycles. CRM integration means Glance sessions are automatically logged as activities for reporting and sales process optimization.

Customer Care

Service agents can see the screen of customers, quickly identify the problem, and guide them to a solution. Glance is proven to reduce average handle time, increase first call resolution, and raise customer satisfaction.

Training & Onboarding

Trainers can put the customer in the driver’s seat and guide them through the training curriculum. People learn better when they do it themselves, rather than watching someone else do it. Glance creates “power users” who are resistant to churn.

Advisory Services

Embedding Glance into your desktop, browser, or mobile app lets you deliver advisory services to customers without them leaving your app. Glance helps you sell and deliver paid services more efficiently, and it helps customers derive more value from your software.

What our customers are saying

At Glance, we understand the importance of providing an exceptional customer experience. Our customers are fantastic—and they think we’re fantastic too.

We have the ability to have our experts see what the customer sees and highlight areas to help direct the customer. Our one-way video lets the customer connect with the TurboTax expert they are speaking with. It’s been a gamechanger for Intuit.
Stacie Herring | Director of Assisted Experience
At Constant Contact, our customers are our top priority. Glance has improved our ability to resolve issues swiftly within a single call and deliver even more ‘wow’ experiences.
Rick Edwards | Partner Implementation Manager
Leveraging Glance visual engagement has improved our overall brand image by improving our support offering. Glance helps us increase our customer’s confidence and ability to repeat the solution.
KC Duggan | Business Relationship Manager
We were blown away when we quickly saw a 50% reduction in AHT (average handle time).
Trent Broberg | GM/VP of Customer Success
ConstructConnect is constantly striving to build a stronger sales force and Glance has transformed our sales process.
Lisa Fiondella | Chief Customer Officer

See the problem

Glance enables your agents to instantly see what users are seeing on-screen, to quickly understand problems and guide them to a speedy solution.

Guide the solution

The agent can highlight elements on the user’s screen including text, graphics, form fields, and navigation controls. Agents can guide the user and follow from page to page as the user navigates the website or app.

Build trust and empathy

Glance allows agents to transform user frustration into engagements that create long-lasting customer bonds. With Glance, the user can even see the friendly face of the agent, humanizing your brand (optional).

Present, demo, and consult

Glance can also show the agent’s screen to the user — perfect for presenting and demoing to close the sale or for delivering advisory services.

Connect with one click — no download

With a simple click of a button your agent can launch a sharing session — no need for the customer to download any software. Glance is integrated with your existing CRM and contact center technology for a frictionless workflow and effortless user experience.

Works on any desktop computer, any mobile device

Agents can see the screen of users of your desktop software, website, browser based app, or native mobile app. Glance gives you a consistent agent and customer experience on every digital platform.

Enterprise scalability and security

Glance is enterprise-proven in some of the largest companies and high-volume contact centers in the world. And Glance is engineered to comply with strict customer privacy and security requirements, perfect for financial services, healthcare, software, and insurance.

Case Studies

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ContructConnect used Glance to build a sales process with a better pipeline

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Truckstop.com delivers premium customer care with Glance

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Glance makes customer consultations less taxing for Intuit

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MINDBODY lifted customer satisfaction & product adoption with Glance

Visual engagement breakeven in under six months. 396% ROI after 3 years.

  • Shorter average handle time
  • Lower call center staffing costs
  • Higher first call resolution
  • Higher customer loyalty and lifetime revenue

Ready to take the distance out of digital?

See how Glance enables real human connections in your digital space

Request a Demo