Let Robots Clean Your Carpet.
Only Glance delivers real human connections to solve problems, sell, consult, and grow lifetime customer bonds.
While AI and bots play a growing role in today’s enterprises, it takes the empathy and expertise of real people, in the moment, to deepen customer relationships and grow brand loyalty.
TURN SUPPORT INTO REVENUE
Glance allows your service agent to see the screen of the digitally connected customer, and shows video of the agent’s friendly face during the interaction. The agent gains an instant understanding of the customer’s problem and can more quickly guide them to a solution, while simultaneously humanizing your brand.
Increase customer satisfaction and loyalty
Drive measurably higher customer satisfaction and lifetime customer value by more quickly understanding and solving customer problems and by greeting customers with the friendly face of the agent when they need help the most.
Grow customer revenue
When customers receive premium customer support, their satisfaction spikes. Take advantage of these “high-CSAT moments” to up-sell and expand the customer relationship. Glance improves customer satisfaction, loyalty, and lifetime value.
Lower costs in the contact center
Shorter and more effective calls drive cost out of call center operations. Agents feel empowered to solve problems, resulting in less churn and lower agent recruiting and onboarding costs.
Forrester concluded that Glance can result in an average ROI breakeven within 6 months and nearly 4X ROI within 3 years. For CX executives eager to prove value, Glance is an easy winner!
Connect with one click—no download
With a simple click of a button the agent can launch a sharing session with the customer — no need for the customer to download any software. Glance is integrated with your existing CRM and contact center technology for a frictionless workflow and effortless customer experience.
Works on any desktop computer, any mobile device
Agents can see the screen of callers no matter whether they are using your desktop software, website, browser based app, or native mobile app. The Glance Visual Engagement Platform gives you a consistent agent and customer experience on every digital platform.
Enterprise scalability & security
Glance is enterprise-proven in some of the largest contact centers in the world. And Glance is engineered to comply with strict customer privacy and security requirements, perfect for financial services, healthcare, and insurance.
What our customers are saying
Using Glance, agents resolve questions quickly and easily, untangle complex situations, and prevent escalations. With guided tours, agents can educate partners and customers to increase understanding of self-service and other options, empowering them to create solutions for themselves in the future. First call resolution rates, NPS, and cSAT scores rise as frustrated visitors are transformed into satisfied customers.
Visual engagement breakeven in under six months. 396% ROI after 3 years.
- Shorter average handle time
- Lower call center staffing costs
- Higher first call resolution
- Higher customer loyalty and lifetime revenue