Let Robots Clean Your Carpet.

Only Glance delivers real human connections to solve problems, sell, consult, and grow lifetime customer bonds.

While AI and bots play a growing role in today’s enterprises, it takes the empathy and expertise of real people, in the moment, to deepen customer relationships and grow brand loyalty.

TURN SUPPORT INTO REVENUE

Glance allows your service agent to see the screen of the digitally connected customer, and shows video of the agent’s friendly face during the interaction. The agent gains an instant understanding of the customer’s problem and can more quickly guide them to a solution, while simultaneously humanizing your brand.

Increase customer satisfaction and loyalty

Drive measurably higher customer satisfaction and lifetime customer value by more quickly understanding and solving customer problems and by greeting customers with the friendly face of the agent when they need help the most.

Grow customer revenue

When customers receive premium customer support, their satisfaction spikes. Take advantage of these “high-CSAT moments” to up-sell and expand the customer relationship. Glance improves customer satisfaction, loyalty, and lifetime value.

Lower costs in the contact center

Shorter and more effective calls drive cost out of call center operations. Agents feel empowered to solve problems, resulting in less churn and lower agent recruiting and onboarding costs.

Rapid ROI

Forrester concluded that Glance can result in an average ROI breakeven within 6 months and nearly 4X ROI within 3 years. For CX executives eager to prove value, Glance is an easy winner!

See the problem

Glance enables call center agents to instantly see what callers are seeing on-screen, to quickly understand problems and guide them to a speedy solution.

Guide the solution

The agent can highlight elements on the customer’s screen including text, graphics, form fields, and navigation controls. Agents can guide the customer, and follow from page to page as the customer navigates the website or app.

Build trust and empathy

Glance allows agents to reach understanding and solve problems with customers faster, building rapport, and turning negative experiences into engagements that create long-lasting customer bonds. With Glance, the customer can even see the friendly face of the agent, humanizing your brand (optional).

Present, demo, and consult

Glance can also show the agent’s screen to the customer — perfect for presenting and demoing to close the sale or for delivering advisory services.

Connect with one click—no download

With a simple click of a button the agent can launch a sharing session with the customer — no need for the customer to download any software. Glance is integrated with your existing CRM and contact center technology for a frictionless workflow and effortless customer experience.

Works on any desktop computer, any mobile device

Agents can see the screen of callers no matter whether they are using your desktop software, website, browser based app, or native mobile app. The Glance Visual Engagement Platform gives you a consistent agent and customer experience on every digital platform.

Enterprise scalability & security

Glance is enterprise-proven in some of the largest contact centers in the world. And Glance is engineered to comply with strict customer privacy and security requirements, perfect for financial services, healthcare, and insurance.

What our customers are saying

Using Glance, agents resolve questions quickly and easily, untangle complex situations, and prevent escalations. With guided tours, agents can educate partners and customers to increase understanding of self-service and other options, empowering them to create solutions for themselves in the future. First call resolution rates, NPS, and cSAT scores rise as frustrated visitors are transformed into satisfied customers.

“Not everyone loves doing their taxes; we know that. We have the ability to have our experts see what the customer sees and highlight areas to help direct the customer. Our one-way video lets the customer connect the TurboTax expert they are speaking with. It’s been a game-changer for Intuit.”
Stacie Herring | Director of Assisted Experience
“At Constant Contact, our customers are our top priority. Glance has improved our ability to resolve issues swiftly within a single call and deliver even more ‘wow’ experiences.”
Rick Edwards | Partner Implementation Manager
“To us, just because you’re using digital technology doesn’t mean that the interaction has to be impersonal. Intuit is full of people who care passionately about our customers, and visual technology takes the human element leaps and bounds forward in the experience.”
Stacie Herring | Director of Assisted Experience
“Agri-Services Agency (ASA) wants to offer customers the easiest way to access the services they need. Glance’s integrated cobrowse and screen share solution [enables] us to instantly connect with customers, simplify processes, and create a very positive experience. Customers can now resolve issues, discover new products, and get their questions answered with a single call, making them—and us—happy.”
Bruce Lippert | Health Plan Analyst

Visual engagement breakeven in under six months. 396% ROI after 3 years.

  • Shorter average handle time
  • Lower call center staffing costs
  • Higher first call resolution
  • Higher customer loyalty and lifetime revenue

Ready to take the distance out of digital?

See how Glance enables real human connections in your digital space

Request a Demo