Increase App Usage & Transactions
It turns out the most powerful thing you can build into your app is a human.
Many apps fail to achieve their business objectives because they lack in-app support functionality when users get stuck. Add Glance to your app and you’ll add the power of real human connections.
Increase App Usage & Transactions
When app users are able to connect with support agents, in the moment, within the app, the entire experience is transformed: Deeper and more sophisticated app usage; more in-app transactions; improved customer satisfaction.
Higher transaction completion rate
Glance is proven to “rescue” transactions that otherwise would have been stalled or failed completely. When agents can visually engage with users at the right moment, more transactions reach completion.
Higher user satisfaction
Glance helps you convert frustrated users into raving fans, building lifelong customer bonds. Service and support engagements that include Glance are proven to result in higher CSAT and NPS scores.
Stickier users
Well-supported users are more likely to become “power users,” more likely to rate your app higher, and less likely to churn.
See where your app users are stuck
Instead of playing “The Game of 20 Questions” to learn where the user is stuck, agents can launch a sharing session and instantly see the user’s app screen.
Guide the solution
The agent can highlight text, graphics, form fields, and navigation controls on the user’s screen. Agents can guide the user, and follow from page to page as the user navigates and completes transactions.
Security & privacy compliance
Protect customer privacy by masking from the agent’s view fields containing sensitive information. Sharing sessions are encrypted for security.
Works for any desktop, browser, or mobile app
Glance delivers a consistent user experience for the agent and the customer, regardless of which platform, device, or operating system the customer is using.
What our customers are saying
KC Duggan | Business Relationship Manager
Atticus Tysen | Senior Vice President and Chief Information Office
Visual engagement breakeven in under six months. 396% ROI after 3 years.
- Shorter average handle time
- Lower call center staffing costs
- Higher first call resolution
- Higher customer loyalty and lifetime revenue
