Forrester: The ROI of Visual Engagement

Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several customers and examined the potential ROI enterprises may realize by deploying the Glance Visual Engagement Platform. Forrester determined that utilizing the Glance Visual Engagement Platform results in shorter average handle time (AHT), higher first call resolution (FCR), and improved Customer Satisfaction (CSAT, NPS).

Forrester determined that utilizing the Glance Visual Engagement Platform results in shorter average handle time (AHT), higher first call resolution (FCR), and improved Customer Satisfaction (CSAT, NPS). Forrester found that companies appreciate a 396% ROI with payback in under 6 months.

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