eBook: How to Use Remote Collaboration Solutions to Create Amazing Customer Experience and Gain Quick ROI
With social media, online knowledge bases, contact us forms, and more, customers have many ways to connect with a company. But when a company offers only these type of “flat” channels, a customer may never actually speak to or see anyone.
In the eBook: How to Use Remote Collaboration Solutions to Create Amazing Customer Experiences and Gain Quick ROI, Glance delves into why top companies use remote collaboration software for live online customer engagement. After reading you will learn about:
- The importance of humanization in online customer experience.
- Mind blowing ROI statistics relating to online sales and customer service.
- Two key visual engagement technologies—cobrowse and screen share that bring efficiency and effectiveness to customer interactions, and the online experience to the next level.
- Seamless CRM Integration options to maximize your CRM’s power and reach.
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