RESOURCES
Focus on Customer Retention
Drive loyalty - and revenue - with these key customer retention strategies.
Featured Case Study
MINDBODY lifted customer satisfaction & product adoption with Glance.
MINDBODY is the world's leading wellness services online marketing place and software platform
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Webinars
Webinar
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Make human connections possible in the digital world: Glance features to know
About this talk Whether you’re new to Glance or a long-time customer, the latest features offer new ways for you to connect, share, and secure personalized, guided customer experiences throughout your website or app, helping your users navigate critical digital moments.
Webinar
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Become a customer loyalty generator series: Make every interaction count
About this talk Digital self-service on your website or in your app works great for your customers … until it doesn’t. When customers need personal assistance in digital spaces, how can your agents help them achieve their goals - and, ultimately, keep them as customers? Bringing human-to-human support into your digital channels could be the game changer you need.
Webinar
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Why customer journey mapping matters more than ever
About this talk Q&A with Sumita Mullick, Vice President of Customer Service and Operations Analytics at Wellmark Blue Cross and Blue Shield
Webinar
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How to lead contact centers with empathy for transformational CX
About this talk Digital transformation is no longer negotiable in contact centers. Outdated systems can negatively affect agent culture and productivity, ultimately impacting customer experience. Companies who manage to understand and reflect the customer’s voice in their CX strategy and build a business case for investing in the latest technology will see revenue growth. In this Q&A webinar, Ollie’s Director of CX, Ben Devey, will share his extensive experience in the contact center world, from inbound customer service all the way up to management. He will share strategies that he has deployed to embrace the latest contact center technologies and enhance the customer experience such as: Developing processes to listen to the voice of the customer, with a focus on direct-to-consumer models. Creating customer journey maps to identify areas of friction for the customer. Leading with a culture of empathy in the contact center. Register today!
Webinar
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Be a customer loyalty generator: Meet customers inside your mobile apps
About this talk Join our upcoming webinar to learn how you can power omnichannel Guided CX across web and mobile with Glance Mobile App Share.
Case Studies
Case Study
MINDBODY lifted customer satisfaction & product adoption with Glance.
MINDBODY is the world's leading wellness services online marketing place and software platform
Read Now
Case Study
Truckstop.com delivers premium customer care with Glance
Truckstop.com is an online marketplace that matches up shippers with truckers looking to transport loads.
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eBooks
eBook
What call centers need, according to top experts
We had the privilege to tap into the minds of proven contact center experts for Q&A sessions where they shared tips they’ve learned over the combined 50+ years of experience in the field. In this eBook, we’ve wrapped up a high-level overview of the key takeaways from these discussions.
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eBook
Digital insurance depends on human interaction to drive loyalty
Download the eBook to learn how insurers are using Guided CX to:
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eBook
Digital retail customer experience trends
Key trends in digital retail customer experience to pay attention to. Customer experience is a top priority for retailers striving to set themselves apart from their competition. In this guide, you’ll gain insights into what customers expect today, discover key digital retail trends to watch, and receive guidance for delivering on your customers’ expectations. Download the eBook to learn:
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eBook
Cultivating personal customer experiences in healthcare
Download this eBook to learn: The top customer experience concerns of healthcare organizations What should be in your CX technology stack How to ensure that all customer experiences make room for personal guidance
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Our Customers
What our customers are saying
Salespeople and demo technicians love Glance because it is simple, easy, fast, and reliable. Sales leadership loves Glance because of the automatic KPI capture in the CRM and the ability to inspect the sales process. Everyone loves the results: close business faster, for more revenue.
"We have the ability to have our experts see what the customer sees and highlight areas to help direct the customer. Our one-way video lets the customer connect the TurboTax expert they are speaking with. It’s been a game changer for Intuit."
"We’re able to jump right into whatever issue the customer may be facing and provide real-time guidance as opposed to trying to make them describe what they see on the screen."
"Enabling lenders to see what the customer is seeing in the digital environment and offer guidance and personalized service as needed through Glance cobrowsing is incredibly valuable."
