A face is worth more than a thousand words.
Nothing says “I’m here for you!” better than seeing the friendly face of your agent, sales rep, or service rep. Add Glance Video to your Guided Customer Experience to create real human-to-human bonds in your digital engagement. Deliver face-to-face digital consultation and guidance, driving measurably higher customer satisfaction, revenue, trust, and lifetime customer loyalty.
Glance makes customer consultations less taxing for Intuit
Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.
Beyond Video: The Glance Guided CX Product Portfolio
Glance Video is the perfect complement to Glance Guided CX technology that lets you guide customers through digital journeys. Video adds humanity to your digital engagement, building trust, de-escalating emotional interactions, and shining a spotlight on your human experts for sales, service, and training.
Add Glance Video to Cobrowse
Glance Video allows your staff and customers to look one another eye-to-eye during complex browser-based digital journeys. Embed a video meeting right into your website, portal, or browser app. View the customer’s browser screen and follow along from page to page while you guide them through the transaction.
Add Glance Video to Mobile App Share
Make your mobile app stand apart from the competition by adding robust human-to-human service, sales, and support capabilities. Glance Video allows your staff to appear in the app for a real face-to-face experience. See the customer’s app screen and follow along from screen to screen as you guide the customer to complete transactions.
Deliver a consistent, premium visual engagement experience for agents and customers across all your digital customer touchpoints: browser, desktop, and mobile.
Forrester analysis of Glance clients shows breakeven in 6 months, 396% ROI after 3 years.
- Shorter average handle time
- Lower call center staffing costs
- Higher first call resolution
- Higher customer loyalty and lifetime revenue