Get on the same page as your customers.
Remember that frustration agents and customers felt when they couldn’t see what the other was looking at? When the visual barriers created by working online led to multiple misunderstandings?
With Glance Panorama, those days are over.
Glance Panorama is a visual engagement platform that empowers organizations to deliver a truly amazing customer experience. The platform empowers sales, services, and, service agents to collaborate with their customers—while masking any sensitive data from view.
Glance Panorama is great for:
- Improving opportunities to upsell
- Assisting with online billing
- Speeding onboarding
- Helping clients fill out online applications
- Engaging with online customers on a regular basis
- And more…
Benefits you can see and measure.
Glance Panorama enables a next-generation customer experience that improves the bottom line while causing customer satisfaction to skyrocket.
Superior first call resolution, customer conversion, and brand experience.
With Glance Panorama, agents and customers are literally on the same page. Removing communication barriers dramatically reduces the frustration of conducting business online, while promoting the most effective experience within any stage of the customer lifecycle (sales, training, services, etc.).
A human touch to build rapport, trust, and credibility.
Some interactions are sensitive, stressful, or very personal. Glance Panorama enables companies to turn a hands-off interaction into a personal connection with a simple click. Customers feel empowered as they quickly understand processes and instructions provided by a real agent, working with them face-to-face.
Instantly untangle complex situations.
Regulations, standards, even option overload—all can result in confusion and added stress for all parties involved. Glance Panorama provides an easy means to quickly show and explain the options available, as well as help customers understand what additional services they may want to add in order to enhance their solutions.
Stand head and shoulders above the competition.
Glance Panorama enables companies to leverage customer experience as a point of differentiation. Imagine offering your customers the equivalent of an outstanding in-person experience—online. Humanization and personalization are a standout combination that ensures your customers return for more.
Panorama offers a unique set of features.
Glance Panorama’s patented, scalable technology integrates marketing-leading cobrowsing, screen sharing, agent video, and mobile showcase solutions through a single, easy-to-use platform—no plugins or downloads required!
View it—in a browser
Demo products, provide onboarding, upsell, teach and help customers, and securely share views inside of any browser. Learn more about cobrowsing ≫
Agent video adds a face and a smile to phone or chat, personalizing the conversation so you can build trust and rapport. Learn more about agent video ≫
Glance Panorama captures engagement data and can send it to your CRM for analysis and improvement. Learn more about data capture ≫
Looking to understand if your business is ready to add cobrowse, screen share, and agent video to your customer experience mix?
Download the free eBook: Do I Need Visual Engagement Software? today.
Find out what Glance visual engagement solutions can do for you!