Glance Mobile App Share
Give users of your mobile app the support experience they deserve.
App users can launch an in-app video chat support session. Your support agent joins the user in the app, helps the user get unstuck, rescues transactions, and turns frustrated app users into raving fans.
Beyond Mobile App Share: The Glance Guided CX Product Portfolio
Engage with customers where they feel most comfortable. With just one click, you can effortlessly deliver an omni-channel experience in sales, customer service, and technical support. Glance Guided CX solutions provide instant collaboration regardless of whether your customer is engaged on the web, mobile app, or desktop app.
Add Glance Video to Mobile App Sharing
When customers can see the friendly face of the agent during your sharing session, it humanizes your brand, diffuses tense interactions, and builds trust.
Use Glance Cobrowse to guide customers through websites
Glance Cobrowse delivers a similar Guided Customer Experience to browser-based apps and websites.
Deliver a consistent, premium visual engagement experience for agents and customers across all your digital customer touchpoints: browser, desktop, and mobile.
Forrester analysis of Glance clients shows breakeven in 6 months, 396% ROI after 3 years.
- Shorter average handle time
- Lower call center staffing costs
- Higher first call resolution
- Higher customer loyalty and lifetime revenue
Glance makes customer consultations less taxing for Intuit
Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.