Glance Mobile App Share

Give users of your mobile app the support experience they deserve.

App users can launch an in-app video chat support session. Your support agent joins the user in the app, helps the user get unstuck, rescues transactions, and turns frustrated app users into raving fans.

See the user’s mobile app screen

Your agent can immediately see the user’s app screen, giving the agent instant understanding of the problem. As the user scrolls and navigates, the agent follows along.

Connect with voice

Configure the voice connection between the user and the agent either through the mobile device’s phone function or through an in-app VoIP call — easily integrated with your existing contact center call routing technology.

Guide the user’s navigation

The support agent can highlight app elements on the user’s screen including fields, graphics, and navigation controls to show the user where things are located and how to navigate your app.

Embedded into your app & integrated with your CRM

Embed Glance into your mobile app with a simple SDK. Integrate Glance with your CRM so sharing sessions can be logged in the contact or case record. Glance supports a frictionless agent workflow and user experience.

Security and privacy compliance

Glance enables collaboration only within your mobile app — agents cannot see other apps, the device settings, or the device desktop. And Glance can mask from the agent’s view sensitive information like credit card numbers, ID numbers, etc., limiting your enterprise’s exposure to privacy and security violations.

Beyond Mobile App Share: The Glance Guided CX Product Portfolio

Engage with customers where they feel most comfortable. With just one click, you can effortlessly deliver an omni-channel experience in sales, customer service, and technical support. Glance Guided CX solutions provide instant collaboration regardless of whether your customer is engaged on the web, mobile app, or desktop app.

Add Glance Video to Mobile App Sharing

When customers can see the friendly face of the agent during your sharing session, it humanizes your brand, diffuses tense interactions, and builds trust.

Use Glance Cobrowse to guide customers through websites

Glance Cobrowse delivers a similar Guided Customer Experience to browser-based apps and websites.

Multichannel Engagement

Deliver a consistent, premium visual engagement experience for agents and customers across all your digital customer touchpoints: browser, desktop, and mobile.

Forrester analysis of Glance clients shows breakeven in 6 months, 396% ROI after 3 years.

  • Shorter average handle time
  • Lower call center staffing costs
  • Higher first call resolution
  • Higher customer loyalty and lifetime revenue

Glance makes customer consultations less taxing for Intuit

Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.

Ready to take the distance out of digital?

See how Glance enables real human connections in your digital space

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