Glance Mobile App Share
Give users of your mobile app the support experience they deserve.
App users can launch an in-app video chat support session. Your support agent joins the user in the app, helps the user get unstuck, rescues transactions, and turns frustrated app users into raving fans.
See the user’s mobile app screen
Your agent can immediately see the user’s app screen, giving the agent instant understanding of the problem. As the user scrolls and navigates, the agent follows along.
Connect with voice
Configure the voice connection between the user and the agent either through the mobile device’s phone function or through an in-app VoIP call — easily integrated with your existing contact center call routing technology.
Guide the user’s navigation
The support agent can highlight app elements on the user’s screen including fields, graphics, and navigation controls to show the user where things are located and how to navigate your app.
Embedded into your app & integrated with your CRM
Embed Glance into your mobile app with a simple SDK. Integrate Glance with your CRM so sharing sessions can be logged in the contact or case record. Glance supports a frictionless agent workflow and user experience.
Security and privacy compliance
Glance enables collaboration only within your mobile app — agents cannot see other apps, the device settings, or the device desktop. And Glance can mask from the agent’s view sensitive information like credit card numbers, ID numbers, etc., limiting your enterprise’s exposure to privacy and security violations.
Beyond Mobile App Sharing: The Glance Visual Engagement Platform
Add Agent Video to Mobile App Sharing
When customers can see the friendly face of the agent during your sharing session, it humanizes your brand, diffuses tense interactions, and builds trust.
Multichannel Engagement
Deliver a consistent, premium visual engagement experience for agents and customers across all your digital customer touchpoints: browser, desktop, and mobile.
Visual engagement breakeven in under six months. 396% ROI after 3 years.
- Shorter average handle time
- Lower call center staffing costs
- Higher first call resolution
- Higher customer loyalty and lifetime revenue
Glance makes customer consultations less taxing for Intuit
Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.
