In a perfect world, all digital customer engagement would have that human element of face-to-face interaction. For customer service, technical support, online training, and sales, a smiling face on video can go a long way in providing a great customer experience, faster resolution of service and support issues, and higher lifelong customer revenue. Glance Agent Video provides a real-time video chat experience for your customer or prospect, allowing them to see the face of the agent, trainer, or sales person with whom they are speaking.
Build trust and rapport with customers with Glance Agent Video
Glance Agent Video Features
Benefits of Glance Agent Video
Humanizing the Digital Customer Experience
Glance Agent Video quite literally puts a human face on the digital customer experience. Our goal as a company, from top to bottom, is to humanize the customer experience online. We firmly believe this tool achieves that. Customer care doesn’t need to be a nameless and faceless exchange between the agent and the customer seeking support.
See how Intuit is using Glance Agent Video to boost trust and rapport between tax specialists and customers.
How – and why – can you humanize customer experience in a digital age? Watch this video to find out the answer.