Build trust and rapport with customers with Glance Agent Video
In a perfect world, all digital customer engagement would have that human element of face-to-face interaction. For customer service, technical support, online training, and sales, a smiling face on video can go a long way in providing a great customer experience, faster resolution of service and support issues, and higher lifelong customer revenue.
Glance Agent Video provides a real-time video chat experience for your customer or prospect, allowing them to see the face of the agent, trainer, or sales person with whom they are speaking.
Glance Agent Video Features
Real-time Video Connection
Real-time video of your agent’s face appears on-screen for the connected customer. The customer sees the agent’s face while they speak with the agent over a phone connection.
Works with your app or any Browser
Glance Agent Video is designed to be embedded via SDK or API into your desktop app, mobile app, website, or browser-based application.
Complements Phone, Chat, Cobrowse, or Screen Share engagements
Glance Agent Video is typically used in conjunction with phone support featuring Cobrowse, Screen Share, or chat engagements.
Works With with your Call Center ICP
Glance Agent Video can work with your Intelligent Call Processing (ICP) system in the call center so the customer’s and agent’s voices are routed via the phone technology you already have in place.
Leverages Standard Video Equipment
Glance Agent Video leverages on-board video equipment already present in most laptops and monitors, or inexpensive external cameras.
Benefits of Glance Agent Video
Allow service, sales, and training agents to “get personal” with customers and prospects
Build trust and rapport
Establish long-lasting customer relationships
Humanize the customer experience
Humanizing the Digital Customer Experience
Glance Agent Video quite literally puts a human face on the digital customer experience. Our goal as a company, from top to bottom, is to humanize the customer experience online. We firmly believe this tool achieves that. Customer care doesn’t need to be a nameless and faceless exchange between the agent and the customer seeking support.
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