The Glance Visual Engagement Platform
Sharing & collaboration technologies tailored to transform your enterprise.
Glance uses best-in-class patented technologies and our two decades of expertise to develop for you a cloud-based visual engagement solution that lets you see, show or share anything, in the moment, with digitally connected customers or prospects. Your customers and prospects will be delighted by a visual experience with the same human element as a face-to-face interaction.
No need to “Rip & Replace”
Glance overlays your existing CRM or call center tech.
Launching a Glance sharing session is as easy as pushing a button. No downloads. It just works!
Glance is production-proven for performance at scale in the world’s largest enterprises with the strictest security and privacy compliance requirements.
Get on the same page with customers.
Glance Cobrowse takes the guesswork out of browser-based interactions, allowing your agents to join customers in the browser page for support and guidance. It’s ideal for supporting websites, browser-based apps or digital transformation initiatives.
Glance Screen Share
Share your insights—not just your screen.
Glance Screen Share lets you share anything that’s on your screen, in real time. It’s perfect for delivering that just-in-time preso or demo in an online sales meeting. Or for support use cases when seeing the same screen creates that instant ‘aha’ moment. Unlike other screen share products there’s no download or installation to see your screen.
Glance Mobile App Share
Help your mobile apps achieve business objectives.
Many mobile apps fail to thrive because their in-app user support is missing in action. Users abandon transactions and suffer through a disappointing experience with your brand. But Glance Mobile App Share brings collaboration and support to users of your Android and iOS mobile apps.
Glance Mobile Camera Share
Extend the vision of your product experts using remote mobile device cameras.
When equipment breaks down, Glance supports remote trouble-shooting. Office-based product experts can see through the mobile camera lens of on-site customers or technicians to quickly and efficiently troubleshoot and resolve field service issues.
Glance Agent Video
A face is worth more than a thousand words.
Nothing says, “I’m here for you” better than the friendly face of your agent. Glance Agent Video humanizes your digital interactions, dissolves away stress, builds trust, creates real human-to-human bonds, and drives measurably higher customer satisfaction and loyalty.
Glance provides out-of-the-box integrations with leading CRMs.
Plus our open API enables integration with any CRM, agent desktop, or contact center tech. Your agents launch sharing sessions with 1 click, and sharing sessions are automatically logged in your CRM for measuring impact on KPIs.
Built for enterprise security
Where other collaboration solutions fail, Glance passes enterprise security reviews with flying colors. Glance is PCI-1 compliant and is built to protect you from exposure to GDPR, PII, and HIPAA privacy regulations.
Glance Sets You Up for Success
At Glance, we believe that conducting business should be simple, collaborative, and visual. The same goes for tailoring and deploying our enterprise visual engagement solutions. Learn how the Glance Customer Success team supports your successful deployment.
Visually engage with customers on any platform or device—effortlessly.
Engage with customers where they feel most comfortable. Are they using your Mac or Windows desktop software? Your website? Browser-based app? Native Android or iOS app? No problem! Glance supports any digital channel or platform with the same consistent user experience and agent experience. Meet customers wherever they are in their digital customer journey.
Visual engagement breakeven in under six months. 396% ROI after 3 years.
- Shorter average handle time
- Lower call center staffing costs
- Higher first call resolution
- Higher customer loyalty and lifetime revenue