The Solution for Providing the Best Customer Experience: What Exactly is Guided CX?

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We’re committed to transforming customer experiences.

Join our collaborative, humble, and passionate team and help create the best possible customer experiences.

Careers at a Glance

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Our Core Values

Win Together

Win with customers. Win with your team.
We build relationships and focus on making a difference, internally and externally. We look for opportunities to improve, do things better, and find out what’s possible, together.

Be Worthy of Trust

Do what you say you’re going to do.
We are open, honest, kind and respectful. We fulfill our promises, and if something goes wrong, we fix it.

Be Transparent

Share information. Share mistakes. Share victories.
We share all appropriate information with the entire team, avoid hidden agendas, and make information easily accessible.

Assume Positive Intent

Maintain a positive-intent mindset for you, and your team.
We give each other the benefit of the doubt and find that it improves our relationships, makes communication run more smoothly, and solves issues faster.

Be Decisive

Proactively choose what you will and will not do.
We consider data, facts, experience, and what is best for the company as a whole. Then we decide, and we own our decisions.

Embrace Community

Accept and support others, at work and in our communities.
We are positive, respectful and kind in our internal and external communities, and reach out to others who may need our knowledge, support or time.

Scott and Jon


Join our crew of super smart, collaborative, supportive, and unique individuals and become a part of our friendly, open, supportive, and diverse environment.


As a Glance community, we are proud to support meaningful local and international efforts to volunteer, donate and create change. Recent Glance initiatives include a $10,000 donation to Unicef in support of Ukraine and participation in Camp Casco’s Trail Blazers program.

Man in werewolf mask


Working at Glance isn’t just about building technology – it’s about building relationships. We’re transforming the way companies engage with customers online.

Tom Martin


Learn from our inspiring leadership team and from clients that include the world’s most renowned innovators in customer service, CX, and sales. Hone your entrepreneurial spirit and professional acumen in a rapidly growing, financially sound company.



Understand the company’s progress through regular company updates and open communications.

Glance employees


Sit down at regular lunch and learns and enjoy food, fun, and team bonding.

Glance and Intuit Make Tax Season Less Taxing


Enjoy a commitment to work/life balance and a benefits program that includes health/dental/vision care, matching 401K, a generous vacation package, commuting reimbursement, and more.

Glance Networks Referral Program - CoBrowse Screen Sharing Solutions


HQ is located in a beautiful former mill in the suburbs of Boston, in close proximity to bike paths, parks, lakes, and numerous restaurants. Working remote? We’ll set you up with everything you need to be successful.

Ready to take the distance out of digital?

See how Glance enables real human connections in your digital space

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