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About Glance

Rich Baker, Founder

“When we started Glance Networks in 2000, our goal was simple: build solutions that were fast, easy to use, and just worked every time. I think we’ve done that.”

Rich Baker
Founder

Glance’s Mission

At Glance, we believe that conducting business should be simple, collaborative, and visual, whether it’s online or off. That’s why we’ve made it our mission to humanize online communication by integrating easy-to-use omni-channel visual engagement solutions into the customer experience for instant, relevant, and effortless conversations.

Ready to learn even more about Glance Networks? Check out these fun facts:

  • We have provisioned more than 40,000 new seats with enterprise customers that are realizing an improved customer experience through our solutions, including Intuit, Staples, MindBody, Pearson Education, Trident University, Honeywell, MarketLink, Lord Abbett, ConstructConnect, Constant Contact, and Thompson Reuters.
  • We’ve experienced strong growth in top international markets including the US, Canada, the UK, Netherlands, Spain, and Australia.
  • We have a total of 21 patents submitted and hold thirteen approved patents which are being applied in different areas of the Glance Networks’ product offerings.
  • With around 130 reviews on the Salesforce AppExchange, Glance Networks rates 4.9 out of 5 stars. And we have broadened our capabilities and become more tightly integrated with Service Cloud, Sales Cloud, and Communities, as well as other partner offerings such as Microsoft Dynamics 365, Zendesk, Moxie, and more.
  • Our diverse team includes industry leaders in online collaboration, video technology, contact center operations, sales applications, marketing leadership, and customer success.

Awards and Accolades

We love it when our customers and other trusted organizations show the world how Glance is changing online customer service for the better.