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About Glance

Rich Baker, Founder

“When we started Glance Networks our goal was simple: build solutions that were fast, easy to use, and just worked every time. I think we’ve done that.”

Rich Baker

About Glance Networks

Glance has always focused on delivering straightforward, reliable, effective solutions that enable companies to see, show, and share what they need—online. Today, thousands of organizations depend on our smart, omni-channel visual engagement solutions to bring a personalized experience to customer service, sales, and support interactions.

We work hard to put our customers first, so you can do the same. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Ultimately, our customers see improved customer satisfaction and loyalty, increased revenue growth, and operational savings. It’s a win all around!

Glance Networks Team Fun

Glance Networks Team Fun

Ready to learn even more about Glance Networks? Check out these fun facts:

  • Glance Networks’ global sales increased 38% in 2016, compared with the same period the previous year.
  • We have provisioned more than 40,000 new seats with enterprise customers that are realizing an improved customer experience through our solutions, including Intuit, Staples, Pearson Education, Trident University, Honeywell, MarketLink, Lord Abbett, ConstructConnect, Constant Contact, and Thompson Reuters.
  • We’ve experienced strong growth in top international markets including the United States, Canada, the United Kingdom, Netherlands, Spain, and Australia.
  • We have a total of 21 patents submitted to date.
  • We currently hold eleven approved patents which are being applied in different areas of the Glance Networks’ product offerings.
  • Our solutions have been awarded the 2016 CUSTOMER Magazine Product of the Year Award, the 2016 Salesforce Partner Innovation Award, and the 2016 MassTLC Leadership Finalist Award for Best Use of Technology in Cloud.
  • With around 130 reviews on the Salesforce AppExchange, Glance Networks rates 4.9 out of 5 stars. And we have broadened our capabilities and become more tightly integrated with Service Cloud, Sales Cloud, and Communities, as well as other partner offerings such as Microsoft Dynamics 365, Zendesk, Moxie, and more.
  • We are headquartered in Arlington, MA, right outside of Boston.
  • Our diverse team includes industry leaders in online collaboration, video technology, contact center operations, sales applications, marketing leadership, and customer success.
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Our Mission

At Glance, we believe that conducting business should be simple, collaborative, and visual, whether it’s online or off. That’s why we’ve made it our mission to humanize online communication by integrating easy-to-use omni-channel visual engagement solutions into the customer experience for instant, relevant, and effortless conversations.

Awards and Accolades

We love it when our customers and other trusted organizations show the world how Glance is changing online customer service for the better.


2016 Salesforce Partner Innovation Award

Salesforce AppExchange

Highly rated on the Salesforce App Exchange

Sale Tech Awards Winner 2017

2017 SalesTech Award for Most Innovative SalesTech Company


2016 MASS TLC Leadership Award


2016 Customer Product of the Year Award

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