About Glance

Learn more about your premier visual engagement company.

“When we started Glance Networks our goal was simple: build solutions that were fast, easy to use, and just worked every time. I think we’ve done that.”
Rich Baker, Founder


About Glance Networks

Glance has always focused on delivering straightforward, reliable, effective solutions that enable companies to see, show, and share what they need—online. Today, thousands of organizations depend on us to bring a personalized experience to customer service, sales, and customer support.

We work hard to put our customers first, so you can do the same. For companies in industries like healthcare, financial services, technology/SaaS, retail, and travel and leisure, we deliver a remarkable, compelling and profitable customer experience. Many of our customers also leverage our strategic partnerships with Salesforce, CohnReznick, Genesys, Interactive Intelligence, LiveOps, Moxie, SAP, and Zendesk.


Glance Networks Team Fun

Fun Facts about Glance Networks

Ready to learn even more about Glance Networks? Check out these fun facts:

  • Glance Networks’ global sales increased 38% in 2016, compared with the same period the previous year.
  • We have provisioned more than 40,000 new seats with enterprise customers that are realizing an improved customer experience through our solutions, including Generation Tux, Pearson Education, Honeywell, MarketLink, Lord Abbett, and Thompson Reuters.
  • We’ve experienced strong growth in top international markets including the United States, Canada, the United Kingdom, Netherlands, Spain, and Australia.
  • We have a total of 21 patents submitted to date.
  • We currently hold eleven approved patents which are being applied in different areas of the Glance Networks’ product offerings.
  • Our solutions have been awarded the 2016 CUSTOMER Magazine Product of the Year Award, the 2016 Salesforce Partner Innovation Award, and the 2016 MassTLC Leadership Finalist Award for Best Use of Technology in Cloud.
  • With around 130 reviews on the Salesforce AppExchange, Glance Networks rates 4.9 out of 5 stars. And we have broadened our capabilities and become more tightly integrated with Service Cloud, Sales Cloud, and Communities.
  • We are headquartered in Arlington, MA, right outside of Boston.
  • Our diverse team includes industry leaders in online collaboration, video technology, contact center operations, sales applications, marketing leadership, and customer success.

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Our Mission

At Glance, we believe that conducting business should be simple, collaborative, and visual, whether it’s online or off. That’s why we’ve made it our mission to humanize online communication by integrating easy-to-use visual engagement solutions into the customer experience for instant, relevant, and effortless conversations.

 


Awards and accolades

We love it when our customers and other trusted organizations show the world how Glance is changing online customer service for the better.

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2016 Salesforce Partner Innovation Award

Salesforce AppExchange

Highly rated on the Salesforce App Exchange

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2016 MASS TLC Leadership Award

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2016 Customer Product of the Year Award

 


 

Our team: Discover interesting facts about our experienced leadership team. Learn more ≫

Glance in the news: From articles to podcasts, reviews to press releases, Glance Networks is constantly in the news. Learn more ≫

Our world-class partners: Whether you’re interested in learning about our partners, looking for information about becoming a partner, or thinking about making a referral, this is the place to be. Learn more ≫

Our beloved customers: Become more familiar with the stories of some of our thousands of customers. Learn more ≫

Join our team: Ready to take part in the fun? Come work at Glance. Learn more ≫

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