Glance for Digital Banking
A war is being waged for the acquisition and loyalty of bank customers, and the battlefield is the digital banking app.
Just having a digital banking app used to be enough. But research shows that today’s customers are willing to switch their banking relationships to find a better banking app.
Glance adds ease-of-use and customer support capabilities to your digital banking app — helping you gain new customers and keep them for life.
Increase Transactions & Boost Customer Loyalty
Glance lets the banker join the customer in the app, see the app screen, instantly understand what they are trying to accomplish, and guide them through even the most complex transactions.
Glance is proven to increase app-based transactions, improve customer satisfaction and grow loyalty.
Add Humanity to Digital Engagements
The natural result of transforming an in-branch experience to a digital banking experience is that customers can feel disconnected from their bankers and the bank brand.
Glance lets you deliver a digital branch experience with the same human connection as a face-to-face in-branch experience. Bankers can appear via live video feed in the banking app, showing customers the friendly face of the banker who is helping them.
Security & Privacy Compliance
Glance is engineered to comply with financial-grade security and privacy policies. Unlike other visual engagement solutions, the Glance service never uses proxy servers. Glance gives you the ability to mask customer Personally Identifiable Information (PII) from the banker’s view. Glance sessions are fully encrypted during transmission and are never stored or “at rest.” And Glance works with your enterprise Single Sign On (SSO) to authenticate bankers.
No visual engagement solution is better suited to breeze through your INFOSEC review!
What our customers are saying
At Glance, we understand the importance of providing an exceptional customer experience. Our customers are fantastic—and they think we’re fantastic too.
Jonathan Crane | Senior VP, Centers of Excellence for Axos Bank
Amy Brandt | President and CEO of Docutech
Stacie Herring | Director of Assisted Experience at Intuit
White Paper: Do or Die Digital Banking, presented by American Banker
The winners for the hearts and minds of banking customers will be the financial organizations that deliver the best and most feature-rich digital banking apps. Laggards risk being left in the dust. This white paper includes:
- Statistics that underscore the importance of having a great digital banking app
- 7 keys to a great digital banking experience
- A review of visual engagement functionality in digital banking apps
- Security and privacy considerations to ensure smooth sailing through your InfoSec review
Axos Bank uses Glance to improve CSAT for customers using online banking
Bankers use Glance to “cobrowse” with customers in the Axos online banking app, guiding them to complete online transactions like bill payments, fund transfers, and applications for other bank products like mortgages and personal loans.
- Online banking support
- Real-time on-screen guidance
- Premium customer experience
- Guide the customer to complete transactions
See the problem
Glance enables your agents to instantly see what users are seeing on-screen, to quickly understand problems and guide them to a speedy solution.
Guide the solution
The agent can highlight elements on the customer’s screen including text, graphics, form fields, and navigation controls. Agents can guide the customer and follow from page to page as the customer navigates the website or app.
Build trust and empathy
Glance is the first complete solution for transforming in-branch financial consultations into digital meetings. Financial advisors can launch sharing sessions with the click of a button to connect with customers on desktop or mobile devices. Present portfolio performance and investment options. View the customer’s browser or app screen and guide them while they trade and transact.
Present, demo, and consult
Glance can also show the agent’s screen to the customer — perfect for presenting and demoing to close the sale or for delivering advisory services.
Connect with one click — no download
With a simple click of a button your agent can launch a sharing session — no need for the customer to download any software. Glance is integrated with your existing CRM and contact center technology for a frictionless workflow and effortless user experience.
Works on any desktop computer, any mobile device
Agents can see the screen of users of your desktop software, website, browser based app, or native mobile app. Glance gives you a consistent agent and customer experience on every digital platform.
Enterprise scalability and security
Glance is enterprise-proven in some of the largest companies and high-volume contact centers in the world. And Glance is engineered to comply with strict customer privacy and security requirements, perfect for financial services, healthcare, software, and insurance.
Case Studies
Forrester analysis of Glance clients shows breakeven in 6 months, 396% ROI after 3 years.
- Shorter average handle time
- Lower call center staffing costs
- Higher first call resolution
- Higher customer loyalty and lifetime revenue