Find Out What Benefits Glance Can Bring To Your Enterprise

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Lower Average Handle Time (AHT)

Reduce the time it takes to understand and resolve customer problems.

Higher First Call Resolution (FCR)

Resolve customer problems the first time… so they don’t need to call back.

Higher Customer Satisfaction (CSAT)

Customers are happy when they feel understood, when digital engagements go smoothly, and when their problems are solved.

Higher Net Promoter Score (NPS)

Happy customers are more likely to recommend your brand.

Higher Employee Satisfaction

Your agents, sales reps, trainers, and knowledge workers feel more empowered to do their job.

Lower Customer Effort

Make it easier for customers to do business with you.

Lower Employee Churn

Happier agents, sales reps, trainers, and knowledge workers stay in their jobs longer.

Longer Lifetime Customer Value

Happy customers are more loyal, less likely to jump to the competition, more likely to buy from you again and again.

Opportunities to Upsell during support calls

Elegantly solving the customer’s problem creates a high CSAT moment and puts the customer in a buying mood.

Higher Brand Loyalty

Increasing customer satisfaction makes them more loyal to your brand.

Rapid ROI

Glance drives measurable improvements in efficiency and revenue that impact your bottom line.

Increase revenue

Create more opportunities to sell, and an elegant sales experience.

Deeper Product Usage & Mastery

Guide customers, show them how to use your product, improve their learning experience.

Rescue At-Risk or Abandoned Transactions

Be there for customers at the right moment to guide them through completion of complex digital transactions.

Faster product adoption

Fostering early customer success makes them less likely to churn, more likely to be loyal for life.

Lower lifetime support burden

When you guide and show customers how to do it themselves, then they retain knowledge better, and are less likely to call your support line next time.

Improve Adoption of Digital Transformation

Guide customers and employees through their use of new digitally transformed processes.

Increase Effectiveness of Self-Service

Guide their use of new self-service tools once and they become stickier.

Disrupt Your Market With Digital Advisory Sales & Service

Deliver consultation and expertise digitally. Replicate the face-to-face experience, online.

Ensure Privacy & Security Compliance

Glance is engineered to comply with GDPR, PCI, HIPAA, and other privacy standards.

Ready to take the distance out of digital?

See how Glance enables real human connections in your digital space

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