Find Out What Benefits Glance Can Bring To Your Enterprise
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Lower Average Handle Time (AHT)
Reduce the time it takes to understand and resolve customer problems.
Higher First Call Resolution (FCR)
Resolve customer problems the first time… so they don’t need to call back.
Higher Customer Satisfaction (CSAT)
Customers are happy when they feel understood, when digital engagements go smoothly, and when their problems are solved.
Higher Net Promoter Score (NPS)
Happy customers are more likely to recommend your brand.
Higher Employee Satisfaction
Your agents, sales reps, trainers, and knowledge workers feel more empowered to do their job.
Lower Customer Effort
Make it easier for customers to do business with you.
Lower Employee Churn
Happier agents, sales reps, trainers, and knowledge workers stay in their jobs longer.
Longer Lifetime Customer Value
Happy customers are more loyal, less likely to jump to the competition, more likely to buy from you again and again.
Opportunities to Upsell during support calls
Elegantly solving the customer’s problem creates a high CSAT moment and puts the customer in a buying mood.
Higher Brand Loyalty
Increasing customer satisfaction makes them more loyal to your brand.
Glance drives measurable improvements in efficiency and revenue that impact your bottom line.
Create more opportunities to sell, and an elegant sales experience.
Deeper Product Usage & Mastery
Guide customers, show them how to use your product, improve their learning experience.
Rescue At-Risk or Abandoned Transactions
Be there for customers at the right moment to guide them through completion of complex digital transactions.
Faster product adoption
Fostering early customer success makes them less likely to churn, more likely to be loyal for life.
Lower lifetime support burden
When you guide and show customers how to do it themselves, then they retain knowledge better, and are less likely to call your support line next time.
Improve Adoption of Digital Transformation
Guide customers and employees through their use of new digitally transformed processes.
Increase Effectiveness of Self-Service
Guide their use of new self-service tools once and they become stickier.
Disrupt Your Market With Digital Advisory Sales & Service
Deliver consultation and expertise digitally. Replicate the face-to-face experience, online.
Faster Sales Cycle
When the digital sales process is optimized, you will see deals close faster.
Close More Sales
Develop a frictionless digital sales process and close a higher percentage of your sales opportunities.
Effortless Sales Presentations & Demos
Launch sharing sessions with one click from within the CRM record for a frictionless selling motion.
Optimize the Sales Process
Automatic capture of demo session activity in the CRM allows managers to inspect that sales staff are conducting online meetings at the right time in the sales process.
Ensure Privacy & Security Compliance
Glance is engineered to comply with GDPR, PCI, HIPAA, and other privacy standards.