WEBINARS

Welcome to our Webinars

See why CX industry leaders trust Glance Guided CX.

The total economic impact of Glance Guided CX

Latest Recorded Webinars

Guided CX

The total economic impact of Glance Guided CX

The Total Economic Impact of Glance Guided CX

Companies across all industries are seeking to gain a strategic advantage with differentiated customer experiences. But understanding how to measure the business impact of CX improvements is crucial – both to produce quantifiable results and to ensure the investment is sound.
Judy Weader Nikoletta Stergiou
Webinar Speakers
View Webinar

Guided CX

Beyond words Elevating live chat with Guided CX (1)

Beyond words: Elevating live chat with Guided CX

About this talk Live chat is fast, convenient, and the leading digital contact method for today’s consumers. It’s usually effective and efficient for both participants…until it isn’t. Live chat still relies on the ability to clearly communicate in a written medium, which is perfect for fast, simple, unmemorable interactions.
Heather Nightingale Chris Duncan
Webinar Speakers
View Webinar

Digital Transformation

Bringing human CX to digital spaces

Bringing human CX to digital spaces

About this talk When it comes to helping customers meet their goals in your digital spaces, nothing beats real human connections. Glance connects your agents with your customers, face to face and right in your company’s website or app, as a seamless part of your digital customer journey.
Jill Newberg Ron Scott
Webinar Speakers
View Webinar

Guided CX

Power personal connections in mobile apps with Glance

Power personal connections in mobile apps with Glance

About this talk When it comes time to seek help in your website or app, customers love chat. And they love it even more when it’s quick, convenient, and personalized.
Jill Newberg Matt Wheeler
Webinar Speakers
View Webinar

Guided CX

Add the human touch to web-based chat with Glance

Add the human touch to web-based chat with Glance

About this talk When it comes time to seek help in your website or app, customers love chat. And they love it even more when it’s quick, convenient, and personalized.
Jill Newberg Matt Wheeler
Webinar Speakers
View Webinar

Guided CX

Guided CX Why visual engagement apps should be in your portfolio

Guided CX: Why visual engagement apps should be in your portfolio

About this talk During this webinar, Metrigy CEO and Principal Analyst Robin Gareiss will discuss why contact centers must have three key capabilities: video, co-browsing, and screen sharing. She will cover the following:
Robin Gareiss
Robin Gareiss
View Webinar

Digital Transformation

Transforming customer experience Why visual engagement is key

Transforming customer experience: Why visual engagement is key

About this talk More than half of companies have or will have a formal CX transformation project underway this year. Among the many initiatives, organizations are leveraging visual engagement applications (video, screen-sharing, and co-browsing) to their customer interaction options.
Robin Gareiss
Robin Gareiss
View Webinar

How a remarkable customer experience can be your best sales strategy

How a remarkable customer experience can be your best sales strategy

About this talk Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable — just ask your favorite ride-share company.
Dan Gingiss
Dan Gingiss
View Webinar

Customer Retention

Make human connections possible in the digital world Glance features to know

Make human connections possible in the digital world: Glance features to know

About this talk Whether you’re new to Glance or a long-time customer, the latest features offer new ways for you to connect, share, and secure personalized, guided customer experiences throughout your website or app, helping your users navigate critical digital moments.
Jill Newberg Matt Wheeler
Webinar Speakers
View Webinar

Guided CX

Why every employee is in the customer experience business

Why every employee is in the customer experience business

About this talk We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
Dan Gingiss
Dan Gingiss
View Webinar

SCHEDULE A DEMO

Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.