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Visual Engagement for Customer Care

Most people learn better by doing it themselves, rather than watching someone else do it.

So rather than watching the trainer demo the software, Glance allows trainees to have their hands on the controls while trainers view their screen and guide them through the curriculum.

This guided training technique produces better results — faster & more thorough mastery of your product, higher product adoption and stickiness, and long-term customer loyalty.

See what the customer sees

Glance Visual Engagement enables trainers to see what customers are seeing on-screen, understand where they are in the product in real-time, and guide them through the curriculum.

Trainers can see the screen of callers no matter whether they are using your desktop software, browser based app, or native mobile app.

Cobrowsing on the iPad

Guide the solution

The trainer can highlight elements on the user’s screen including text, graphics, form fields, and navigation controls. Trainers can point with their mouse or click-and-drag boxes around elements on-screen. Glance’s gesturing tools allow trainers to guide customers through the training curriculum.

Typical Outcomes

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Faster, Deeper Customer Adoption

Glance helps trainers deliver a premium hands-on customer training experience that leads to deeper customer adoption of your product.

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Reduced Customer Churn

Customers that receive quality onboarding and training are more likely to derive value from your product and less likely to churn.

increased sales

Higher Lifetime Customer Revenue

Glance helps enterprises create customers for life, with higher lifetime value.

Learn more about the Glance Visual Engagement Platform

The Glance Visual Engagement Platform is an integrated suite of technology that allows enterprises to visually engage with customers across any device, any channel, any time.

Glance gives the agent one consistent UI, integrated within your existing CRM, ITSM, or call center system. Agents can join a sharing session with just one click regardless of what device or platform the customer is using — desktop app, desktop or mobile browser, or native mobile app. Agents can switch effortlessly between technology to suit the needs of each individual engagement.

Learn more about the Glance Visual Engagement platform >>

Read all about it: The ROI of the Glance Visual Engagement Platform.

Forrester tracked call center efficiency gains and increased revenue that yielded a 396% ROI with payback in less than 6 months.

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See how Glance can transform customer engagement

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