For a commissioned study, Forrester Consulting found that when customer service reps are empowered with visual engagement technology to see, show, and guide customers to quickly solve problems, companies appreciate a 396% ROI with a payback in under 6 months.
In this webinar, conducted by DestinationCRM, you will learn:
- How visual engagement delivers cost savings and boosts revenue:
- Shorter average handle time
- Higher first-time call resolution
- Lower call center staffing costs
- Higher customer loyalty and lifetime revenue
- Keys to successful deployment of visual engagement
- How to build a case to justify investment in visual engagement to your executive team
Fill out the form to gain access to the webinar recording.