What is the Total Economic Impact of Visual Engagement with Glance?
Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several customers and examined the potential ROI enterprises may realize by deploying the Glance Visual Engagement Platform.
Discover your own ROI for adding Visual Engagement to your contact center
We’ve developed this simple calculator so you can see the impact of humanizing your customer engagements and empowering your customer service reps to see, show, and guide customers to quickly solve problems.
Glance Customers Share Real-world Business Outcomes from Visual Engagement Adoption
“We have the ability to have our experts see what the customer sees and highlight areas to help direct the customer. Our one-way video lets the customer connect the TurboTax expert they are speaking with. It’s been a gamechanger for Intuit.” – Stacie Herring, Director of Assisted Experience View the Case Study
“ConstructConnect is constantly striving to build a stronger sales force and Glance for Salesforce has transformed our sales process.”
– Lisa Fiondella, Chief Customer Officer
We wanted to humanize the experience. One of the disadvantages of connecting with an [online financial organization], you’re all alone. You don’t feel like you’re working with someone when maybe you wish you were working along with someone.”
Customer Support, Financial Software Company
“Our customers were singing praises for our support team, how great it was, and really, the customer service organization that we have is a huge part of our brand.”
Customer Service, Business Management Software Organization
“We’ve used alternatives and the ability to connect with our customer is superior with Glance and the customer experience seems superior as well.”
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