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The ROI of Visual Engagement

What is the Total Economic Impact of Visual Engagement with Glance?

Forrester Total Economic Impact™ Report

Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several customers and examined the potential ROI enterprises may realize by deploying the Glance Visual Engagement Platform.

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Reported Results

Achieve Strong ROI

396% ROI payback in under 6 months

Average Handle Time (AHT) reduced by 10%

Improved first time call resolution

Increased NPS and CSAT scores

View DestinationCRM Webinar Recording:

The ROI of Humanizing Your Customer Service Engagements

Presenters:

Tom Martin Presenter Adrienne Capaldo

Tom Martin

CEO, Glance Networks

Adrienne Capaldo

Senior TEI Consultant,
Forrester

KEY TAKEAWAYS:

How visual engagement delivers cost savings and boosts revenue

Keys to successful deployment of visual engagement

How to build a case to justify investment in visual engagement to your executive team

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Discover your own ROI for adding Visual Engagement to your contact center

We’ve developed this simple calculator so you can see the impact of humanizing your customer engagements and empowering your customer service reps to see, show, and guide customers to quickly solve problems.

Discover Your ROI

Glance Customers Share Real-world Business Outcomes from Visual Engagement Adoption

“We have the ability to have our experts see what the customer sees and highlight areas to help direct the customer. Our one-way video lets the customer connect the TurboTax expert they are speaking with. It’s been a gamechanger for Intuit.” –  Stacie Herring, Director of Assisted Experience
View the Case Study

“ConstructConnect is constantly striving to build a stronger sales force and Glance for Salesforce has transformed our sales process.”
– Lisa Fiondella, Chief Customer Officer

View the Case Study

We wanted to humanize the experience. One of the disadvantages of connecting with an [online financial organization], you’re all alone. You don’t feel like you’re working with someone when maybe you wish you were working along with someone.”

Manager
Customer Support, Financial Software Company

“Our customers were singing praises for our support team, how great it was, and really, the customer service organization that we have is a huge part of our brand.”

SVP
Customer Service, Business Management Software Organization

“We’ve used alternatives and the ability to connect with our customer is superior with Glance and the customer experience seems superior as well.”

Manager
Customer Support, Financial Software Organization

See how Glance can transform customer engagement