Guide your customers and cut through confusion.
From train systems to airlines to hotels, there is a huge increase in the need to manage complex transactions online. Customers often leave transactions partway through the process, succumbing to confusion or moving on to a competitor.
Seeing matters when it comes to transforming frustrated customers into empowered customers. It’s time to enable customers to clearly understand which options make the most sense for them.
Glance for Travel and Leisure offers visual engagement solutions so agents can walk clients through the purchase process—online. Organizations can now provide a personal touch while instantly answering questions and providing additional options. Moreover, with Glance integrated cobrowsing, screen sharing, agent video and more, you can slash through confusion around loyalty programs and rewards, raising customer experience to new heights. As a result, you can simplify and improve sales and customer service in order to increase customer clarity, reduce call time, boost satisfaction, and lower churn.
Seeing the value of online engagement
Meet your customers online and improve the buying experience for both agents and customers.
Of leisure travelers make their own travel arrangements via Internet
Growth in Internet travel booking revenue over the past five years
Of travelers go online rather than use the phone to make their travel bookings
Discover how Glance for Travel and Leisure can revolutionize your organization.
Some of the biggest travel and leisure organizations across the globe use Glance’s visual engagement solutions to create competitive differentiation, deliver growth through loyal customers, entice new customers, and boost customer experience.
Be Where Your Customers Are
Collaborate with customers regardless of whether content resides in a browser, in the cloud, on a desktop, or on a mobile device. Increase upsells, speed onboarding, improve customer assistance, and increase customer clarity, via any device: computers, tablets, or mobile phones.
Bring Visual to Engagement
Build confidence and understanding by interactively viewing and controlling content in real time through integrated cobrowsing, screen sharing, agent video, and mobile showcasing. Mask sensitive information while agents connect with customers across a secure infrastructure.
Integrate your Glance solution with your other customer experience solutions, including Salesforce, LiveOps, SAP, Zendesk, your CRM of choice, chat, website, and more. Capture and send data for instant analysis and constant improvement.
“For companies like Xtime, it’s critical to provide a personalized experience that enables customers to more easily navigate complex situations online. Glance solutions put customers and agents on the same page, providing instant clarification and streamlining otherwise complicated processes.”