Security

Secure visual communications for local and global companies.

Securely Share Remote Communications With Customers

Run customer service, sales, and technical support with confidence.

Glance takes information security very seriously. We’ve invested heavily in technology, personnel, and other resources to ensure the security of the data our customers have entrusted to our care, as well as our own company’s data.

Cobrowse securely

Glance Cobrowse masks personal customer information from agents. Also, sessions are encrypted, agents have role-based permissions, you can incorporate SAML/SSO integrations, and more.

Safely share screen-to-screen

Glance Screen Share includes numerous security options, including the ability to SSL-encrypt sessions. For more information about this and other security questions, please see the Glance Screen Share Security FAQ.

Additional features

All of Glance’s solutions are cloud-based services—no proxies or onsite installs. In addition, Glance provides global solutions with local session services.


Glance Certifications

Don’t simply take our word about our dedication to security. We’ve worked with a variety of institutions to ensure that we follow the appropriate protocols to become certified to meet a broad range of requirements and regulations.

SSAE 16 SOC Type 2

SSAE 16 SOC Type 2

All Glance data centers are fully compliant with the SSAE 16 SOC Type 2 reporting requirements, as defined by the American Institute of Certified Public Accountants (AICPA).

Safe Harbor

Safe Harbor

Our customers are spread across the North America, Europe, and Asia regions. Glance is Safe Harbor certified to comply with the EU data protection guidelines. Glance has also signed up for the new Privacy Shield coming into effect in 2017.

HIPAA

HIPAA through the Business Associate Agreement (BAA)

Customers from the healthcare industry need to comply with HIPAA. Glance provides a network that is suitable in helping our customers to meet the requirements of HIPAA Business Associates (BA) compliance for transmitted data.

PCI DSS 3.1

PCI DSS 3.1

Glance is PCI Level I certified and works with trusted providers.

EEA

Geographical compliance

Glance has earned EU/EEA and Switzerland Safe Harbor self-certification through the U.S. Department of Commerce.