Resource Library - Glance Networks Inc

Featured Resource

Report: Forrester — The ROI of Visual Engagement

Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several…

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Case Studies

Constant Contact

With Glance, Constant Contact service agents create "high CSAT moments" that they can capitalize on to upsell products and services to happy customers.

Case Studies

Axos Bank

Glance allows Axos agents to provide a frictionless experience when guiding customers through bill payments, fund transfers, and the completion of applications for bank products online.

Case Studies

ConstructConnect

ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.

Case Studies

Truckstop.com

Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.

Case Studies

Intuit

Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.

Case Studies

MINDBODY

Glance helped MINDBODY knock down barriers to communication between agents and customers.

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eBooks, Whitepapers & Reports

Report: Aberdeen Report on Visual Engagement — The ROI of Customer Experience Excellence

In today’s digital world, online consumers are smarter than ever. Offering numerous channels is no...

eBooks, Whitepapers & Reports

White Paper: The Turning Point for Digital Lending presented by National Mortgage News magazine

Download this National Mortgage News white paper to learn why your digital lending app must create a great customer experience.

eBooks, Whitepapers & Reports

White Paper: Do or Die Digital Banking, presented by American Banker

Download this American Banker white paper to learn why your digital banking app must create a great customer experience.

eBooks, Whitepapers & Reports

Report: Forrester — The ROI of Visual Engagement

Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several...

Infographic

Infographic: Difference Between Cobrowse and Screen Share

Glance Networks' visual engagement solutions allow agents and customers to see the same thing online, instantly, for immediate positive impact on sales, customer service, customer support, and the overall customer experience...

Free PDF Download

eBooks, Whitepapers & Reports

eBook: Co-Browsing — Guide Customers to Grow Your Own Success

Customer service is rapidly evolving in today’s digital world. Products are often commoditized and your...

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Videos, Webinars & Podcasts

Webinar

Webinar Replay: LendingTech – Driving Higher Close Rates, Faster Closes, and Higher Customer Loyalty

Watch this Finovate webinar to learn ways to improve your digital lending app to close more loans, faster, and with loyalty-building customer satisfaction.

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Webinar

Webinar Replay: Mobile & Digital App CX — How Visual Engagement Can Help You Win and Retain Customers

According to findings in the BAI Banking Outlook: Trends in 2020, about one-half of customers...

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Video

Video: What is Visual Engagement? Glance Interviewed by TMC at 2020 ITExpo

Tom Martin, CEO of Glance Networks, attended ITEXPO 2020 and had the opportunity to speak with Rich Tehrani, Editor-in-Chief at TMC.

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Podcast

Podcast: Digital Relationships in the Age of COVID-19

Nicole Catchpole, Senior Analyst at Technology Business Research, and David Smith, Founder of InFlow Analysis, talk to Tom Martin, CEO at Glance, about engaging with customers and employees amid the COVID-19 pandemic.

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Podcast

Podcast: Using UC to Reinvent Companies and Industries

In this podcast with Tom Martin, CEO of Glance speaks with Telecom Reseller and points out that digital transformation and AI, not only are upending the way companies organize their real-time communications, in terms of platform and process, but that they have the potential to create whole new ways to do business with their respective customer bases.

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Podcast

Podcast: Glance Brings the Contact Center to the Screen

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.

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