Case Studies

Intuit

Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.

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MINDBODY

Glance helped MINDBODY knock down barriers to communication between agents and customers.

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Truckstop.com

Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.

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ConstructConnect

ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.

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eBooks, Whitepapers & Reports

Financial Services Customer Engagement: Seeing Matters

Read a case study to see how visual engagement helps financial companies.

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How to Use Remote Collaboration Solutions to Create Amazing Customer Experience and Gain Quick ROI

With social media, online knowledge bases, contact us forms, and more, customers have many ways...

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How the Software Industry Can Benefit From Customer Visual Engagement

If you’re a SaaS company you know that conducting business online is not always easy....

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Visual Engagement Software: The Ultimate Customer Service Tool for the Financial Industry

For customers, the online financial world can be intimidating. Filling out forms and completing other...

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How to Improve Online Healthcare Interactions with Visual Engagement Software

If you work in the healthcare industry, the Internet provides some unique challenges to you...

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Counting the Customer: The Complete Guide to Dynamite Customer Care

Any interaction between a customer and your brand is a crucial opportunity to make a...

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Videos, Webinars & Podcasts

Humanize customer experience

How – and why – can you humanize customer experience in a digital age? Watch...

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Glance for Finance

We work with top financial institutions to improve customer relationships in high-touch, high-value situations. Watch...

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See How Glance’s Visual Engagement Platform Works

Want to learn more about how visual engagement can enhance your customer interactions? Watch our video.

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Glance for Salesforce

Glance has teamed up with Salesforce to offer Glance for Salesforce: a visual engagement integration for the Salesforce Sales, Service, and Community Clouds...

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Constant Contact Boosts CSAT and FCR with Glance Visual Engagement

We have had the great pleasure of having our customer Sandy Kenny, Director of Customer...

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Glance Mobile App Sharing Video

When users of your mobile app get stuck, Glance Mobile App Sharing can help you deliver in-app visual support and collaboration...

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Brochures & Datasheets

Glance for Salesforce Datasheet

Glance is the leading visual engagement solution in the Salesforce AppExchange. Enable your agent to...

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Glance Cobrowse Datasheet

With Glance Cobrowse, you can see what your customers see and guide them through processes...

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Glance For ServiceNow Datasheet

Glance can be embedded into ServiceNow, enabling your agent to see the customer’s desktop, browser,...

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Glance Mobile App Sharing Datasheet

Give users of your mobile app the support experience they deserve. Users can launch an...

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Articles & News

Glance Achieves ISO 27001 Information Security Certification

Glance has received ISO/IEC 27001 certification, demonstrating Glance's compliance with rigorous technical standards to ensure information security.

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Axos Bank uses Glance to improve CSAT for customers using online banking

Bankers use Glance to view the screen of the customer using the online banking app, guide them to set up payments, transfers, and apply for loans.

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Glance Wins 2019 Contact Center Technology Award from Customer Magazine

Innovative visual engagement provider is recognized for its ability to help clients enhance customer value and increase revenue Wakefield, MA, October 17, 2019 –Glance Networks (www.glance.net), a leading provider of...

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Adding the human touch to FinServ digital transformation

Glance can help when digital transformation is falling short of expectations or is de-humanizing customer relationships.

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Glance Unveils Advisory Services Program

The Glance For Advisory Services Program enables businesses to leverage visual engagement for delivering consultative services that are fee-based or designed to grow customer portfolio value.

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Constant Contact Leverages Glance to Transform the Service Center into a Revenue Center

Businesses have been facing a quandary in recent years. The challenge is, how can they increase customer satisfaction, maximize efficiency, and extend brand loyalty in an era when costs...

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