Forrester: The ROI of Visual Engagement
Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several…
Case Studies
Intuit
Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.
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MINDBODY
Glance helped MINDBODY knock down barriers to communication between agents and customers.
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Truckstop.com
Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.
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ConstructConnect
ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.
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Co-Browsing: Guide Customers to Grow Your Own Success
Customer service is rapidly evolving in today’s digital world. Products are often commoditized and your...
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Difference Between Cobrowse and Screen Share
Glance Networks' visual engagement solutions allow agents and customers to see the same thing online, instantly, for immediate positive impact on sales, customer service, customer support, and the overall customer experience...
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Top 5 Reasons to Humanize Online Healthcare With Visual Engagement Today
Read about how visual engagement transforms healthcare organizations.
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Forrester: The ROI of Visual Engagement
Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several...
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How to Improve SaaS Customer Success Management Today
Key tips for better SaaS Customer Success Management processes.
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Aberdeen Report on Visual Engagement: The ROI of Customer Experience Excellence
In today’s digital world, online consumers are smarter than ever. Offering numerous channels is no...
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Humanize customer experience
How – and why – can you humanize customer experience in a digital age? Watch...
Watch VideoGlance for Finance
We work with top financial institutions to improve customer relationships in high-touch, high-value situations. Watch...
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See How Glance’s Visual Engagement Platform Works
Want to learn more about how visual engagement can enhance your customer interactions? Watch our video.
Watch VideoGlance for Salesforce
Glance has teamed up with Salesforce to offer Glance for Salesforce: a visual engagement integration for the Salesforce Sales, Service, and Community Clouds...
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Constant Contact Boosts CSAT and FCR with Glance Visual Engagement
We have had the great pleasure of having our customer Sandy Kenny, Director of Customer...
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Glance Mobile App Sharing Video
When users of your mobile app get stuck, Glance Mobile App Sharing can help you deliver in-app visual support and collaboration...
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Glance for Salesforce Datasheet
Glance is the leading visual engagement solution in the Salesforce AppExchange. Enable your agent to...
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Glance Cobrowse Datasheet
With Glance Cobrowse, you can see what your customers see and guide them through processes...
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Glance For ServiceNow Datasheet
Glance can be embedded into ServiceNow, enabling your agent to see the customer’s desktop, browser,...
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Glance Mobile App Sharing Datasheet
Give users of your mobile app the support experience they deserve. Users can launch an...
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Adding the human touch to FinServ digital transformation
Glance can help when digital transformation is falling short of expectations or is de-humanizing customer relationships.
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Glance Unveils Advisory Services Program
The Glance For Advisory Services Program enables businesses to leverage visual engagement for delivering consultative services that are fee-based or designed to grow customer portfolio value.
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Constant Contact Leverages Glance to Transform the Service Center into a Revenue Center
Businesses have been facing a quandary in recent years. The challenge is, how can they increase customer satisfaction, maximize efficiency, and extend brand loyalty in an era when costs...
Continue ReadingCobrowse is cobrowse, right? Wrong!
The bottom line is, all cobrowse is NOT the same. There are different technical ways to create a cobrowsing experience...
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Salesforce World Tour Boston 2019: Visual Engagement Highlights
And that’s a wrap; Salesforce World Tour Boston has come and gone! Who knew that a one-day event in our own backyard could be so jam-packed with presentations and demos?...
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How do you drive a 50% reduction in Average Handle Time?
Truckstop.com, the Idaho-based SaaS marketplace that facilitates the equivalent of nearly 11% of the US GDP, saw positive results almost immediately after deploying Glance. “We were blown away when we...
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