Report: Forrester — The ROI of Glance
Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several…
Case Studies
Constant Contact
With Glance, Constant Contact service agents create "high CSAT moments" that they can capitalize on to upsell products and services to happy customers.
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Bank Case Study
By creating an omnichannel approach to their online banking experience, this leader in banking was able to retain current customers and focus on the growth of new customers.
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Axos Bank
Glance allows Axos agents to provide a frictionless experience when guiding customers through bill payments, fund transfers, and the completion of applications for bank products online.
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ConstructConnect
ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.
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Truckstop.com
Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.
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Intuit
Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.
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The Forrester Tech Tide™: Video Technologies For Customer And Employee Experience, Q4 2020
Video content is increasingly critical to acquiring, serving, and retaining customers — as well as...
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Infographic: Visual Engagement for Your Banking App
As digital is becoming the new norm, providing a best in-app experience is becoming a necessity. Visual engagement allows your team to deliver that best-in-class experience by enabling them to see, share, and collaborate with your customers in real-time.
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White Paper: The Future of Relationships
What will relationships between businesses and consumers look like in the post-pandemic world? While no...
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White Paper: Navigating the New Normal in Investment Management, presented by Financial Planning Magazine
Investment management has seen major digital transformation in the past decade. That transformation has disrupted...
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Report: Aberdeen Report on Visual Engagement — The ROI of Customer Experience Excellence
In today’s digital world, online consumers are smarter than ever. Offering numerous channels is no...
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White Paper: The Turning Point for Digital Lending, presented by National Mortgage News Magazine
Download this National Mortgage News white paper to learn why your digital lending app must create a great customer experience.
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See the Glance Visual Engagement Platform in Action
View the many ways Glance can transform the experience of your digitally connected customers. Create...
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Webinar Replay: Why Is Customer Experience So Darn Important? (And How to Improve Your CX Efforts)
Glance CEO, Tom Martin, joins a panel of experts in this webinar replay hosted by CRM Magazine and DestinationCRM.com to discuss how you can improve your CX efforts to win and retain customers.
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Webinar Replay: Creating a Great Omnichannel Experience Equals Great Customer Experiences
Watch this webinar replay hosted by CRM Magazine and DestinationCRM.com and learn how investing in omnichannel CX can help you endure the pandemic and thrive during the recovery.
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Webinar Replay: Mobile-First Customer Care: Many Channels, One Device
Watch this webinar replay hosted by CRM Magazine and DestinationCRM.com and learn how investing in mobile customer care can lead to lower customer churn, higher transaction conversion, higher customer satisfaction, lower support costs, and higher lifetime customer revenue.
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Webinar Replay: LendingTech – Driving Higher Close Rates, Faster Closes, and Higher Customer Loyalty
Watch this Finovate webinar to learn ways to improve your digital lending app to close more loans, faster, and with loyalty-building customer satisfaction.
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Webinar Replay: Mobile & Digital App CX — How Visual Engagement Can Help You Win and Retain Customers
According to findings in the BAI Banking Outlook: Trends in 2020, about one-half of customers...
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Datasheet: Glance for Finance
Financial services companies have been digitally transforming in-branch experiences since the first ATMs. Customers prefer...
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Datasheet: Glance Mobile App Sharing
Give users of your mobile app the support experience they deserve. Users can launch an...
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Datasheet: Glance For ServiceNow
Glance can be embedded into ServiceNow, enabling your agent to see the customer’s desktop, browser,...
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Datasheet: Glance Cobrowse
With Glance Cobrowse, you can see what your customers see and guide them through processes...
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Datasheet: Glance for Salesforce
Glance is the leading visual engagement solution in the Salesforce AppExchange. Enable your agent to...
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Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company
This is the first blog of a 3-part series dedicated to best practices in deployment that Glance Customer Success team members use to ensure our clients experience a smooth adoption experience and rapid ROI.
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Podcast: Glance Brings the Contact Center to the Screen
Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.
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Glance Achieves ISO 27001 Information Security Certification
Glance has received ISO/IEC 27001 certification, demonstrating Glance's compliance with rigorous technical standards to ensure information security.
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Axos Bank uses Glance to improve CSAT for customers using online banking
Bankers use Glance to view the screen of the customer using the online banking app, guide them to set up payments, transfers, and apply for loans.
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Glance Wins 2019 Contact Center Technology Award from Customer Magazine
Innovative visual engagement provider is recognized for its ability to help clients enhance customer value and increase revenue Wakefield, MA, October 17, 2019 –Glance Networks (www.glance.net), a leading provider of...
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Adding the human touch to FinServ digital transformation
Glance can help when digital transformation is falling short of expectations or is de-humanizing customer relationships.
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