Report: Forrester — The ROI of Visual Engagement
Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several…
Case Studies
Constant Contact
With Glance, Constant Contact service agents create "high CSAT moments" that they can capitalize on to upsell products and services to happy customers.
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Axos Bank
Glance allows Axos agents to provide a frictionless experience when guiding customers through bill payments, fund transfers, and the completion of applications for bank products online.
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ConstructConnect
ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.
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Truckstop.com
Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.
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Intuit
Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.
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MINDBODY
Glance helped MINDBODY knock down barriers to communication between agents and customers.
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Report: Aberdeen Report on Visual Engagement — The ROI of Customer Experience Excellence
In today’s digital world, online consumers are smarter than ever. Offering numerous channels is no...
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White Paper: Do or Die Digital Banking, presented by American Banker
Download this American Banker white paper to learn why your digital banking app must create a great customer experience.
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Report: Forrester — The ROI of Visual Engagement
Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several...
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Infographic: Difference Between Cobrowse and Screen Share
Glance Networks' visual engagement solutions allow agents and customers to see the same thing online, instantly, for immediate positive impact on sales, customer service, customer support, and the overall customer experience...
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eBook: Co-Browsing — Guide Customers to Grow Your Own Success
Customer service is rapidly evolving in today’s digital world. Products are often commoditized and your...
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eBook: Do I NEED Visual Engagement Software?
Have you ever contacted customer support looking for help with a product or service, but...
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Webinar Replay: Mobile & Digital App CX — How Visual Engagement Can Help You Win and Retain Customers
According to findings in the BAI Banking Outlook: Trends in 2020, about one-half of customers...
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Video: Glance In Action — Customer Care for Digital Apps
Learn how Glance can be used by customer service agents to guide customers through complex online transactions, such as applying for a loan on a mobile app.
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Video: Glance for Finance Demo at Finovate 2019
Learn how Glance can be used by financial advisors to join customers in the banking app, present investment options, and guide them to transact and trade.
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Video: Glance Customer Care Manifesto
When customers are stuck, your self-service knowledge bases and chatbots may not be solving every problem...
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Webinar: The ROI of Humanizing Your Customer Service Engagements
For a commissioned study, Forrester Consulting found that when customer service reps are empowered with visual...
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Video: Glance Mobile App Sharing
When users of your mobile app get stuck, Glance Mobile App Sharing can help you deliver in-app visual support and collaboration...
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Datasheet: Glance Mobile App Sharing
Give users of your mobile app the support experience they deserve. Users can launch an...
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Datasheet: Glance For ServiceNow
Glance can be embedded into ServiceNow, enabling your agent to see the customer’s desktop, browser,...
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Datasheet: Glance Cobrowse
With Glance Cobrowse, you can see what your customers see and guide them through processes...
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Datasheet: Glance for Salesforce
Glance is the leading visual engagement solution in the Salesforce AppExchange. Enable your agent to...
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Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company
This is the first blog of a 3-part series dedicated to best practices in deployment that Glance Customer Success team members use to ensure our clients experience a smooth adoption experience and rapid ROI.
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Podcast: Glance Brings the Contact Center to the Screen
Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.
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Glance Achieves ISO 27001 Information Security Certification
Glance has received ISO/IEC 27001 certification, demonstrating Glance's compliance with rigorous technical standards to ensure information security.
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Axos Bank uses Glance to improve CSAT for customers using online banking
Bankers use Glance to view the screen of the customer using the online banking app, guide them to set up payments, transfers, and apply for loans.
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Glance Wins 2019 Contact Center Technology Award from Customer Magazine
Innovative visual engagement provider is recognized for its ability to help clients enhance customer value and increase revenue Wakefield, MA, October 17, 2019 –Glance Networks (www.glance.net), a leading provider of...
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Adding the human touch to FinServ digital transformation
Glance can help when digital transformation is falling short of expectations or is de-humanizing customer relationships.
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