Case Studies

Intuit

Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.

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MINDBODY

Glance helped MINDBODY knock down barriers to communication between agents and customers.

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Truckstop.com

Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.

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ConstructConnect

ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.

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eBooks, Whitepapers & Reports

Forrester: The ROI of Visual Engagement

Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several...

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Visual Engagement Software: The Ultimate Customer Service Tool for the Financial Industry

For customers, the online financial world can be intimidating. Filling out forms and completing other...

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How the Software Industry Can Benefit From Customer Visual Engagement

If you’re a SaaS company you know that conducting business online is not always easy....

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Counting the Customer: The Complete Guide to Dynamite Customer Care

Any interaction between a customer and your brand is a crucial opportunity to make a...

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Aberdeen Report on Visual Engagement: The ROI of Customer Experience Excellence

In today’s digital world, online consumers are smarter than ever. Offering numerous channels is no...

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Co-Browsing: Guide Customers to Grow Your Own Success

Customer service is rapidly evolving in today’s digital world. Products are often commoditized and your...

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Videos, Webinars & Podcasts

CES as a Predictor of Lifetime Customer Value

The single best predictor of lifetime customer value is the Customer Effort Score (CES). Glance’s...

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Connecting Agents and Customers on Any Device

There are a lot of technological tools for “this situation” and “that situation.” What if...

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Constant Contact Boosts CSAT and FCR with Glance Visual Engagement

We have had the great pleasure of having our customer Sandy Kenny, Director of Customer...

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Customer Story: War Room

One of Glance’s enterprise customers holds a virtual war room every year with more than...

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Diffusing Emotion and Building Trust in Support Calls

Often times, chat and voice channels become an escalation path for frustrated customers. Visual engagement...

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Easy-to-Use and Secure

At Glance, we find joy in identifying our customers’ problems, taking a look “under the...

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Brochures & Datasheets

Glance Cobrowse Datasheet

With Glance Cobrowse, you can see what your customers see and guide them through processes...

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Glance Mobile App Sharing Datasheet

Give users of your mobile app the support experience they deserve. Users can launch an...

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Glance for Salesforce Datasheet

Glance is the leading visual engagement solution in the Salesforce AppExchange. Enable your agent to...

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Glance For ServiceNow Datasheet

Glance can be embedded into ServiceNow, enabling your agent to see the customer’s desktop, browser,...

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Articles & News

What Do You Do When Cobrowse Isn’t Good Enough?

That may seem like a strange question coming from a tech guy at one of the leading cobrowse companies. Don’t get me wrong, cobrowse is awesome! If you have a...

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MINDBODY Uses Glance to Drive Higher Customer Satisfaction, Higher App Adoption

We’re very pleased to post another customer success story on our website: MINDBODY Leverages Glance to Drive Higher Adoption and Increased Customer Satisfaction. MINDBODY (NASDAQ: MB), the world’s leading wellness...

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Glance Networks is Prepared for GDPR …and Other Interesting Info Security Facts

Let’s take a minute to talk about some information security acronyms like PII and GDPR. Come on, it’ll be fun! On May 25, 2018 the European Union will implement the...

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Constant Contact Leverages Glance to Transform the Service Center into a Revenue Center

Businesses have been facing a quandary in recent years. The challenge is, how can they increase customer satisfaction, maximize efficiency, and extend brand loyalty in an era when costs...

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Glance Networks Transforms Visual Engagement Platform Adding New Mobile App Sharing Capabilities

For today’s digital businesses, which can seem impersonal and frustrating, giving customers the chance to see and collaborate with an agent or advisor online is a powerful differentiator...

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Check Your Customer Experience Score–Stat!

According to Forrester, the revenue impact from a 10% improvement in a company’s customer experience score can translate into more than $1 billion. How can you know the customer experience...

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