Case Studies

Constant Contact

With Glance, Constant Contact service agents create "high CSAT moments" that they can capitalize on to upsell products and services to happy customers.

Continue Reading

Axos Bank

Glance allows Axos agents to provide a frictionless experience when guiding customers through bill payments, fund transfers, and the completion of applications for bank products online.

Continue Reading

ConstructConnect

ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.

Continue Reading

Truckstop.com

Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.

Continue Reading

Intuit

Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.

Continue Reading

MINDBODY

Glance helped MINDBODY knock down barriers to communication between agents and customers.

Continue Reading

eBooks, Whitepapers & Reports

Report: Aberdeen Report on Visual Engagement — The ROI of Customer Experience Excellence

In today’s digital world, online consumers are smarter than ever. Offering numerous channels is no...

Continue Reading

White Paper: The Turning Point for Digital Lending presented by National Mortgage News magazine

Download this National Mortgage News white paper to learn why your digital lending app must create a great customer experience.

Continue Reading

White Paper: Do or Die Digital Banking, presented by American Banker

Download this American Banker white paper to learn why your digital banking app must create a great customer experience.

Continue Reading

Report: Forrester — The ROI of Visual Engagement

Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several...

Continue Reading

Infographic: Difference Between Cobrowse and Screen Share

Glance Networks' visual engagement solutions allow agents and customers to see the same thing online, instantly, for immediate positive impact on sales, customer service, customer support, and the overall customer experience...

Free PDF Download

eBook: Co-Browsing — Guide Customers to Grow Your Own Success

Customer service is rapidly evolving in today’s digital world. Products are often commoditized and your...

Continue Reading

Videos, Webinars & Podcasts

Webinar Replay: LendingTech – Driving Higher Close Rates, Faster Closes, and Higher Customer Loyalty

Watch this Finovate webinar to learn ways to improve your digital lending app to close more loans, faster, and with loyalty-building customer satisfaction.

Watch Video

Webinar Replay: Mobile & Digital App CX — How Visual Engagement Can Help You Win and Retain Customers

According to findings in the BAI Banking Outlook: Trends in 2020, about one-half of customers...

Watch Video

Video: What is Visual Engagement? Glance Interviewed by TMC at 2020 ITExpo

Tom Martin, CEO of Glance Networks, attended ITEXPO 2020 and had the opportunity to speak with Rich Tehrani, Editor-in-Chief at TMC.

Watch Video

Podcast: Digital Relationships in the Age of COVID-19

Nicole Catchpole, Senior Analyst at Technology Business Research, and David Smith, Founder of InFlow Analysis, talk to Tom Martin, CEO at Glance, about engaging with customers and employees amid the COVID-19 pandemic.

Listen Now

Podcast: Using UC to Reinvent Companies and Industries

In this podcast with Tom Martin, CEO of Glance speaks with Telecom Reseller and points out that digital transformation and AI, not only are upending the way companies organize their real-time communications, in terms of platform and process, but that they have the potential to create whole new ways to do business with their respective customer bases.

Listen Now

Podcast: Glance Brings the Contact Center to the Screen

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.

Listen Now

Brochures & Datasheets

Datasheet: Glance Mobile App Sharing

Give users of your mobile app the support experience they deserve. Users can launch an...

Continue Reading

Datasheet: Glance For ServiceNow

Glance can be embedded into ServiceNow, enabling your agent to see the customer’s desktop, browser,...

Continue Reading

Datasheet: Glance Cobrowse

With Glance Cobrowse, you can see what your customers see and guide them through processes...

Continue Reading

Datasheet: Glance for Salesforce

Glance is the leading visual engagement solution in the Salesforce AppExchange. Enable your agent to...

Continue Reading

Articles & News

Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company

This is the first blog of a 3-part series dedicated to best practices in deployment that Glance Customer Success team members use to ensure our clients experience a smooth adoption experience and rapid ROI.

Continue Reading

Podcast: Glance Brings the Contact Center to the Screen

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.

Continue Reading

Glance Achieves ISO 27001 Information Security Certification

Glance has received ISO/IEC 27001 certification, demonstrating Glance's compliance with rigorous technical standards to ensure information security.

Continue Reading

Axos Bank uses Glance to improve CSAT for customers using online banking

Bankers use Glance to view the screen of the customer using the online banking app, guide them to set up payments, transfers, and apply for loans.

Continue Reading

Glance Wins 2019 Contact Center Technology Award from Customer Magazine

Innovative visual engagement provider is recognized for its ability to help clients enhance customer value and increase revenue Wakefield, MA, October 17, 2019 –Glance Networks (www.glance.net), a leading provider of...

Continue Reading

Adding the human touch to FinServ digital transformation

Glance can help when digital transformation is falling short of expectations or is de-humanizing customer relationships.

Continue Reading

Ready to take the distance out of digital?

See how Glance enables real human connections in your digital space

Request a Demo