Case Studies


Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.

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Glance helped MINDBODY knock down barriers to communication between agents and customers.

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Glance removed friction from’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.

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ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.

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eBooks, Whitepapers & Reports

Co-Browsing: Guide Customers to Grow Your Own Success

Customer service is rapidly evolving in today’s digital world. Products are often commoditized and your...

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Difference Between Cobrowse and Screen Share

Glance Networks' visual engagement solutions allow agents and customers to see the same thing online, instantly, for immediate positive impact on sales, customer service, customer support, and the overall customer experience...

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Top 5 Reasons to Humanize Online Healthcare With Visual Engagement Today

Read about how visual engagement transforms healthcare organizations.

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Forrester: The ROI of Visual Engagement

Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several...

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How to Improve SaaS Customer Success Management Today

Key tips for better SaaS Customer Success Management processes.

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Aberdeen Report on Visual Engagement: The ROI of Customer Experience Excellence

In today’s digital world, online consumers are smarter than ever. Offering numerous channels is no...

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Videos, Webinars & Podcasts

Humanize customer experience

How – and why – can you humanize customer experience in a digital age? Watch...

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Glance for Finance

We work with top financial institutions to improve customer relationships in high-touch, high-value situations. Watch...

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See How Glance’s Visual Engagement Platform Works

Want to learn more about how visual engagement can enhance your customer interactions? Watch our video.

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Glance for Salesforce

Glance has teamed up with Salesforce to offer Glance for Salesforce: a visual engagement integration for the Salesforce Sales, Service, and Community Clouds...

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Constant Contact Boosts CSAT and FCR with Glance Visual Engagement

We have had the great pleasure of having our customer Sandy Kenny, Director of Customer...

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Glance Mobile App Sharing Video

When users of your mobile app get stuck, Glance Mobile App Sharing can help you deliver in-app visual support and collaboration...

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Brochures & Datasheets

Glance for Salesforce Datasheet

Glance is the leading visual engagement solution in the Salesforce AppExchange. Enable your agent to...

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Glance Cobrowse Datasheet

With Glance Cobrowse, you can see what your customers see and guide them through processes...

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Glance For ServiceNow Datasheet

Glance can be embedded into ServiceNow, enabling your agent to see the customer’s desktop, browser,...

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Glance Mobile App Sharing Datasheet

Give users of your mobile app the support experience they deserve. Users can launch an...

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Articles & News

Adding the human touch to FinServ digital transformation

Glance can help when digital transformation is falling short of expectations or is de-humanizing customer relationships.

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Glance Unveils Advisory Services Program

The Glance For Advisory Services Program enables businesses to leverage visual engagement for delivering consultative services that are fee-based or designed to grow customer portfolio value.

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Constant Contact Leverages Glance to Transform the Service Center into a Revenue Center

Businesses have been facing a quandary in recent years. The challenge is, how can they increase customer satisfaction, maximize efficiency, and extend brand loyalty in an era when costs...

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Cobrowse is cobrowse, right? Wrong!

The bottom line is, all cobrowse is NOT the same. There are different technical ways to create a cobrowsing experience...

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Salesforce World Tour Boston 2019: Visual Engagement Highlights

And that’s a wrap; Salesforce World Tour Boston has come and gone! Who knew that a one-day event in our own backyard could be so jam-packed with presentations and demos?...

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How do you drive a 50% reduction in Average Handle Time?, the Idaho-based SaaS marketplace that facilitates the equivalent of nearly 11% of the US GDP, saw positive results almost immediately after deploying Glance. “We were blown away when we...

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