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Case Studies

Constant Contact

With Glance, Constant Contact service agents create "high CSAT moments" that they can capitalize on to upsell products and services to happy customers.

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U.S. Bank Case Study

By creating an omnichannel approach to their online banking experience, this leader in banking was able to retain current customers and focus on the growth of new customers.

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Axos Bank

Glance allows Axos agents to provide a frictionless experience when guiding customers through bill payments, fund transfers, and the completion of applications for bank products online.

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ConstructConnect

ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.

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Truckstop.com

Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.

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The business value of Glance for finance

The value of visual engagement applications such as video, co-browsing, and screen sharing is especially...

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eBooks, Whitepapers & Reports

The value of guided customer experience for SaaS companies

When it comes to SaaS (Software as a Service) providers, Guided CX solutions help company...

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Digital retail customer experience trends

Key trends in digital retail customer experience to pay attention to. Customer experience is a...

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The value of guided CX for financial services

Results delivered with guided customer experience. Change the game with memorable in-brand customer experiences Reduce...

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Guided customer onboarding

A new approach for a new era of software. Download the eBook to learn: How...

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The value of CX metrics

By adopting CX analytics, regularly tracking success metrics, and making changes on the data, customer...

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Agent empowerment supports customer success

Low CSAT? Better agent technology will help. When agents have good technology and leadership, supported...

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Brochures & Datasheets

Datasheet: Glance for Finance

Financial services companies have been digitally transforming in-branch experiences since the first ATMs. Customers prefer...

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Datasheet: Glance Mobile App Sharing

Give users of your mobile app the support experience they deserve. Users can launch an...

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Datasheet: Glance For ServiceNow

Glance can be embedded into ServiceNow, enabling your agent to see the customer’s desktop, browser,...

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Datasheet: Glance Cobrowse

With Glance Cobrowse, you can see what your customers see and guide them through processes...

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Datasheet: Glance for Salesforce

Glance is the leading visual engagement solution in the Salesforce AppExchange. Enable your agent to...

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Articles & News

Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company

This is the first blog of a 3-part series dedicated to best practices in deployment that Glance Customer Success team members use to ensure our clients experience a smooth adoption experience and rapid ROI.

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Podcast: Glance Brings the Contact Center to the Screen

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.

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Glance Achieves ISO 27001 Information Security Certification

Glance has received ISO/IEC 27001 certification, demonstrating Glance's compliance with rigorous technical standards to ensure information security.

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Axos Bank uses Glance to improve CSAT for customers using online banking

Bankers use Glance to view the screen of the customer using the online banking app, guide them to set up payments, transfers, and apply for loans.

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Glance Wins 2019 Contact Center Technology Award from Customer Magazine

Innovative visual engagement provider is recognized for its ability to help clients enhance customer value and increase revenue Wakefield, MA, October 17, 2019 –Glance Networks (www.glance.net), a leading provider of...

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Adding the human touch to FinServ digital transformation

Glance can help when digital transformation is falling short of expectations or is de-humanizing customer relationships.

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