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Case Studies

Constant Contact

With Glance, Constant Contact service agents create "high CSAT moments" that they can capitalize on to upsell products and services to happy customers.

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Large Bank Case Study

By creating an omnichannel approach to their online banking experience, this leader in banking was able to retain current customers and focus on the growth of new customers.

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Axos Bank

Glance allows Axos agents to provide a frictionless experience when guiding customers through bill payments, fund transfers, and the completion of applications for bank products online.

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ConstructConnect

ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.

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Truckstop.com

Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.

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Intuit

Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.

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eBooks, Whitepapers & Reports

10 powerhouse customer service stats every CX leader needs to know

Customer service is evolving. These stats will help you keep up. Competition is fierce. Customer...

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4 key trends & predictions for finance CX leadership in 2023

Meet customers where they are and boost your brand for the coming year. AI will...

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2023 CX Trends & Predictions

Reflect on lessons from 2022 and see our predictions for 2023 CX trends. Post-pandemic, we’ve...

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Best practices in CX measurement

Understand your digital customer experience to target the right improvements. Accurately measuring CX can mean...

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The value of guided customer experience for SaaS companies

When it comes to SaaS (Software as a Service) providers, Guided CX solutions help company...

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Best practices in CX measurement

Improve customer experience in your digital spaces. Download the infographic to learn: Why to improve...

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