Coronavirus/Covid-19 Notice: Glance is open for business and fully operational
A message from Tom Martin, Glance CEO: March 16, 2020 As coronavirus continues to spread globally, I thought it appropriate to share an update on Glance’s readiness to meet the…
- Shorter average handle time
- Higher first-time call resolution
- Lower call center staffing costs
- Higher customer loyalty and lifetime revenue
The Value of Visual Engagement for Your Banking App
Visual engagement is the ability for your employees to see, show, share, and collaborate with digitally connected customers. Your bankers and service reps can see the customer’s screen, help them...
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Article: Ensuring Customer Satisfaction with Visual Engagement
Financial institutions have responded to the COVID-19 shutdown by investing in better digital customer experiences. What can all businesses learn from this?
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Does my Team Need Visual Engagement Software?
Excerpt from “Do I Need Visual Engagement Software? 10 Questions you need to ask.” You can download the full eBook here. From Apple to Amazon, business leaders are using smart,...
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Glance Accelerates Growth, Adding New Customers in First Half of 2020
Glance is continuing its solid 2020 performance by signing agreements with several major enterprises for its robust cobrowse, screen share, and video capabilities.
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Glance for Financial Services Wins TMC’s Pandemic Tech Innovation Award
Glance announced that Technology Marketing Corporation has named Glance for Financial Services as a recipient of its Pandemic Tech Innovation Award.
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Article: The advantages of open solutions in a ‘single stack’ world
Learn how open architecture and cloud technology allow banks to create their own solutions using the vendors and capabilities that best suit their needs to enhance virtual customer service.
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Glance Reports Record Visual Engagement Usage in Financial Services Sector
Glance announced that the company has experienced record adoption in the financial services sector during the first six months of 2020. Learn more!
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Glance for Financial Services Receives Customer Magazine 2020 Contact Center Product of the Year Honors
CUSTOMER Magazine has selected Glance for Financial Services as a recipient of its 2020 Contact Center Product of the Year award.
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Digital Banking: The Surging Importance of CX
Digital banking has been around for decades, but it has never been hotter, and it has never been more critical to the success of financial services companies.
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Article: How to Shift to Virtual Field Service Appointments in a COVID-19 Environment
GearsCRM, a Salesforce consultancy, is offering Glance Mobile Camera Sharing for field service remote troubleshooting use cases. Learn more in this blog.
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Deploying Glance Step #3: Managing Ongoing Success
Check out these 4 best practices to drive the ongoing success of Glance in full production mode.
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Glance Networks Is Recognized in Gartner’s Market Guide for Digital Customer Service and Support Technologies
Glance announced that the company is recognized in Gartner’s March 2020 Market Guide for Customer Service and Support Technologies.
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Deploying Glance Step #2: Tips to Drive Adoption
Read this blog to learn how to drive the widespread adoption of Glance into the frontline worker’s workflow.
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Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company
This is the first blog of a 3-part series dedicated to best practices in deployment that Glance Customer Success team members use to ensure our clients experience a smooth adoption experience and rapid ROI.
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Coronavirus/Covid-19 Notice: Glance is open for business and fully operational
A message from Tom Martin, Glance CEO: March 16, 2020 As coronavirus continues to spread globally, I thought it appropriate to share an update on Glance’s readiness to meet the...
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Glance Networks Interview with TMC at 2020 ITExpo
Tom Martin, CEO of Glance Networks, attended ITEXPO 2020 and had the opportunity to speak with Rich Tehrani, Editor-in-Chief at TMC.
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Podcast: Glance Brings the Contact Center to the Screen
Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.
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Glance CEO Tom Martin to Discuss Visual Engagement Innovations at ITEXPO
Glance, a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that Tom Martin, the company’s chief executive officer, will speak at ITEXPO.
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