Coronavirus/Covid-19 Notice: Glance is open for business and fully operational
A message from Tom Martin, Glance CEO: March 16, 2020 As coronavirus continues to spread globally, I thought it appropriate to share an update on Glance’s readiness to meet the…
- Shorter average handle time
- Higher first-time call resolution
- Lower call center staffing costs
- Higher customer loyalty and lifetime revenue
Deploying Glance Step #3: Managing Ongoing Success
Check out these 4 best practices to drive the ongoing success of Glance in full production mode.
Continue Reading
Glance Networks Is Recognized in Gartner’s Market Guide for Digital Customer Service and Support Technologies
Glance announced that the company is recognized in Gartner’s March 2020 Market Guide for Customer Service and Support Technologies.
Continue Reading
Deploying Glance Step #2: Tips to Drive Adoption
Read this blog to learn how to drive the widespread adoption of Glance into the frontline worker’s workflow.
Continue Reading
Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company
This is the first blog of a 3-part series dedicated to best practices in deployment that Glance Customer Success team members use to ensure our clients experience a smooth adoption experience and rapid ROI.
Continue Reading
Coronavirus/Covid-19 Notice: Glance is open for business and fully operational
A message from Tom Martin, Glance CEO: March 16, 2020 As coronavirus continues to spread globally, I thought it appropriate to share an update on Glance’s readiness to meet the...
Continue Reading
Glance Networks Interview with TMC at 2020 ITExpo
Tom Martin, CEO of Glance Networks, attended ITEXPO 2020 and had the opportunity to speak with Rich Tehrani, Editor-in-Chief at TMC.
Continue Reading
Podcast: Glance Brings the Contact Center to the Screen
Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.
Continue Reading
Glance CEO Tom Martin to Discuss Visual Engagement Innovations at ITEXPO
Glance, a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that Tom Martin, the company’s chief executive officer, will speak at ITEXPO.
Continue Reading
Article: Automated Self-service is Great … Until It Is Not
As banks increase customer interactions outside the branch setting, they should consider visual engagement tools to assist customers with issues that cannot be readily resolved through self-service tools.
Continue Reading
Glance Introduces Visual Engagement Offering for the Financial Services Sector
Glance for Financial Services Adds Human Guidance and Expertise into Digital Banking, Lending, and Investment Management Interactions Wakefield, MA April 14, 2020 – Glance (www.glance.net), a leading provider of visual...
Continue Reading