The Value of Visual Engagement for Your Banking App
Visual engagement is the ability for your employees to see, show, share, and collaborate with digitally connected customers. Your bankers and service reps can see the customer’s screen, help them…
- Shorter average handle time
- Higher first-time call resolution
- Lower call center staffing costs
- Higher customer loyalty and lifetime revenue
Guided CX: The new online digital norm
In 2018, PwC research found that 82% of U.S consumers felt the need for more human interaction in their digital experiences. We call this problem, the human connections gap. Learn more about the solution.
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Article: How Embedded Video Advances Digital Engagement
Embedded video offers an efficient way to deliver differentiated experiences that enhance customer service in a market where sales and service for complex products is rapidly going digital. Learn more from Glance's Tom Martin.
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Twilio Flex and Glance Cobrowse with 1-Click Connect™ – Partnering to build a better contact center
At Glance, we enjoy partnerships with companies that share our passion for bringing humanity into the digital customer experience, which is why we are excited to announce our latest integration...
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Competing in today’s digital lending world
The following is an excerpt from “The Turning Point for Digital Lending: The quality of your digital lending app is the key to competing in a commodity market”, a whitepaper produced by National Mortgage News magazine and sponsored by Glance.
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Article: Extending the Brand Experience Through Embedded Video — The Missing Imperative in Digital Engagement
The most efficient and compelling way to engage customers through video services is by directly embedding it into your website or app. Learn how to extend your brand experience through embedded video in this article.
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Article: Mobile Banking Must Replicate Branch Experiences
As digital banking adoption grows, recreating the in-branch bank feel online will become essential for retaining customers, gaining new ones and keeping them for life.
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6 Digital Customer Engagement Predictions for 2021
As we look toward 2021, I sat down with the Glance leadership team to get their thoughts on the future of digital customer engagements.
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Creating Effective and Secure Investment Management Digital Experiences
Investment management has seen major digital transformation in the past decade. That transformation has disrupted the way investors and wealth managers interact, as well as the business model of investment management.
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Moving Through 3 Phases of Crisis Response Towards Reinvention
“Moving through 3 phases of crisis response towards reinvention” is an excerpt from the white paper, “The Future of Relationships” by Blair Pleasant and brought to you by Glance and...
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Balancing Technology and Humanity to Mold the Future of Banking
The future of banking is digital. The power players knew this before a worldwide pandemic struck. However, COVID 19 was the accelerant to shift both the financial industry and consumer mindset about digital from a “nice to have” to necessity.
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Forrester Recognizes Glance Video Chat in Recent Report
Glance announced it has been included in the report: The Forrester Tech Tide™: Video Technologies for Customer and Employee Experience, Q4 2020.
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6 Questions to ask a Potential Visual Engagement Provider
Digital banking is not a new trend. However, due to the pandemic, consumption and adoption is skyrocketing among all demographics. A study conducted on digital banking during the height of...
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Glance Introduces Mobile Camera Share Functionality
Glance announced the release of Glance Mobile Camera Share, which enables knowledge workers to see and troubleshoot on-site technical issues by accessing the camera on the customer's or technician's mobile device while engaged in a service call. Learn more!
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25 in 5 With Glance CEO Tom Martin
Finovate’s Senior Research Analyst Julie Moon sat down with our CEO, Tom Martin, to find out more about Glance and Tom. I
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7 Keys to a Great Digital Banking Experience
As more and more customers of all ages move away from walking in a branch and instead open their apps, a “good” digital banking app won’t cut it.
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FinovateFall: The Future of Finance is Digital
This year was an inflection point for banking. COVID 19 forced banks to move from in-branch to digital. As digital becomes the “new norm”, the need to meet customer expectations by providing a best-in-class digital experience moved from “nice to have” to “need to have.”
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The Value of Visual Engagement for Your Banking App
Visual engagement is the ability for your employees to see, show, share, and collaborate with digitally connected customers. Your bankers and service reps can see the customer’s screen, help them...
Continue Reading
Article: Ensuring Customer Satisfaction with Visual Engagement
Financial institutions have responded to the COVID-19 shutdown by investing in better digital customer experiences. What can all businesses learn from this?
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Does my Team Need Visual Engagement Software?
Excerpt from “Do I Need Visual Engagement Software? 10 Questions you need to ask.” You can download the full eBook here. From Apple to Amazon, business leaders are using smart,...
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Glance Accelerates Growth, Adding New Customers in First Half of 2020
Glance is continuing its solid 2020 performance by signing agreements with several major enterprises for its robust cobrowse, screen share, and video capabilities.
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Glance for Financial Services Wins TMC’s Pandemic Tech Innovation Award
Glance announced that Technology Marketing Corporation has named Glance for Financial Services as a recipient of its Pandemic Tech Innovation Award.
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Article: The advantages of open solutions in a ‘single stack’ world
Learn how open architecture and cloud technology allow banks to create their own solutions using the vendors and capabilities that best suit their needs to enhance virtual customer service.
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Glance Reports Record Visual Engagement Usage in Financial Services Sector
Glance announced that the company has experienced record adoption in the financial services sector during the first six months of 2020. Learn more!
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Glance for Financial Services Receives Customer Magazine 2020 Contact Center Product of the Year Honors
CUSTOMER Magazine has selected Glance for Financial Services as a recipient of its 2020 Contact Center Product of the Year award.
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Digital Banking: The Surging Importance of CX
Digital banking has been around for decades, but it has never been hotter, and it has never been more critical to the success of financial services companies.
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Article: How to Shift to Virtual Field Service Appointments in a COVID-19 Environment
GearsCRM, a Salesforce consultancy, is offering Glance Mobile Camera Sharing for field service remote troubleshooting use cases. Learn more in this blog.
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Deploying Glance Step #3: Managing Ongoing Success
Check out these 4 best practices to drive the ongoing success of Glance in full production mode.
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Glance Networks Is Recognized in Gartner’s Market Guide for Digital Customer Service and Support Technologies
Glance announced that the company is recognized in Gartner’s March 2020 Market Guide for Customer Service and Support Technologies.
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Deploying Glance Step #2: Tips to Drive Adoption
Read this blog to learn how to drive the widespread adoption of Glance into the frontline worker’s workflow.
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Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company
This is the first blog of a 3-part series dedicated to best practices in deployment that Glance Customer Success team members use to ensure our clients experience a smooth adoption experience and rapid ROI.
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Coronavirus/Covid-19 Notice: Glance is open for business and fully operational
A message from Tom Martin, Glance CEO: March 16, 2020 As coronavirus continues to spread globally, I thought it appropriate to share an update on Glance’s readiness to meet the...
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Glance Networks Interview with TMC at 2020 ITExpo
Tom Martin, CEO of Glance Networks, attended ITEXPO 2020 and had the opportunity to speak with Rich Tehrani, Editor-in-Chief at TMC.
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Podcast: Glance Brings the Contact Center to the Screen
Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.
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Glance CEO Tom Martin to Discuss Visual Engagement Innovations at ITEXPO
Glance, a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that Tom Martin, the company’s chief executive officer, will speak at ITEXPO.
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Glance Guided CX and Intuit Make Tax Season Less Taxing
Glance powers Intuit TurboTax's SmartLook and TurboTax Live functionality, which enable Intuit tax experts to join customers in the TurboTax app to give them guidance and help them complete their tax return. Learn how those cutting edge Guided CX features have driven massive business value for Intuit.
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