The strengths (and limitations) of Customer Experience mapping
In the far flung days of yore (you know: before the Internet) customer journeys were relatively simple. They went something like this: Customer spots fruit stand > Customer approaches fruit…
What should be in your healthcare CX tech stack?
Today’s customer expects a seamless, intuitive experience. A digital patient experience is no longer negotiable, and making your healthcare CX frictionless requires a highly integrated and carefully orchestrated ecosystem of...
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How to Improve SaaS Customer Success Today
Customer success is a growing field that SaaS CX professionals are adopting. It’s easy to see why. Focusing on SaaS customer success can improve the customer experience, increase product adoption,...
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How To Make SaaS Customer Support Outstanding
In a SaaS company, providing great support is the key to your growth and success. SaaS customer support plays a part in reputation, brand image, loyalty, and customer satisfaction. It’s...
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Why a digital patient experience is no longer negotiable
The pandemic accelerated digital growth in the healthcare industry. A strong digital patient experience used to be a “nice to have,” but now it’s essential. As healthcare consumer preferences change...
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Healthcare customer experience trends for 2022
Technology, a global pandemic, the adopting of patient-centered care, and evolving consumer demands are transforming every aspect of healthcare. As the dust of 2020 settles (yes, that was two years...
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The strengths (and limitations) of Customer Experience mapping
In the far flung days of yore (you know: before the Internet) customer journeys were relatively simple. They went something like this: Customer spots fruit stand > Customer approaches fruit...
Continue Reading