Coronavirus/Covid-19 Notice: Glance is open for business and fully operational
A message from Tom Martin, Glance CEO: March 16, 2020 As coronavirus continues to spread globally, I thought it appropriate to share an update on Glance’s readiness to meet the…
- Shorter average handle time
- Higher first-time call resolution
- Lower call center staffing costs
- Higher customer loyalty and lifetime revenue
Digital Banking: The Surging Importance of CX
Digital banking has been around for decades, but it has never been hotter, and it has never been more critical to the success of financial services companies.
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Article: How to Shift to Virtual Service Appointments in a COVID-19 Environment
GearsCRM, a Salesforce consultancy, is offering Glance Mobile Camera Sharing for field service remote troubleshooting use cases. Learn more in this blog.
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Deploying Glance Step #3: Managing Ongoing Success
Check out these 4 best practices to drive the ongoing success of Glance in full production mode.
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Glance Networks Is Recognized in Gartner’s Market Guide for Digital Customer Service and Support Technologies
Glance announced that the company is recognized in Gartner’s March 2020 Market Guide for Customer Service and Support Technologies.
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Deploying Glance Step #2: Tips to Drive Adoption
Read this blog to learn how to drive the widespread adoption of Glance into the frontline worker’s workflow.
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Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company
This is the first blog of a 3-part series dedicated to best practices in deployment that Glance Customer Success team members use to ensure our clients experience a smooth adoption experience and rapid ROI.
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Coronavirus/Covid-19 Notice: Glance is open for business and fully operational
A message from Tom Martin, Glance CEO: March 16, 2020 As coronavirus continues to spread globally, I thought it appropriate to share an update on Glance’s readiness to meet the...
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Glance Networks Interview with TMC at 2020 ITExpo
Tom Martin, CEO of Glance Networks, attended ITEXPO 2020 and had the opportunity to speak with Rich Tehrani, Editor-in-Chief at TMC.
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Podcast: Glance Brings the Contact Center to the Screen
Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.
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Glance CEO Tom Martin to Discuss Visual Engagement Innovations at ITEXPO
Glance, a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that Tom Martin, the company’s chief executive officer, will speak at ITEXPO.
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Glance for Financial Services Receives Customer Magazine 2020 Contact Center Product of the Year Honors
CUSTOMER Magazine has selected Glance for Financial Services as a recipient of its 2020 Contact Center Product of the Year award.
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