Blog - Glance Networks Inc

Axos Bank Adopts Glance Visual Engagement to Improve Digital Banking

Shorter average handle time
Higher first-time call resolution
Lower call center staffing costs
Higher customer loyalty and lifetime revenue

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Moving Through 3 Phases of Crisis Response Towards Reinvention

“Moving through 3 phases of crisis response towards reinvention” is an excerpt from the white paper, “The Future of Relationships” by Blair Pleasant and brought to you by Glance and...

Balancing Technology and Humanity to Mold the Future of Banking

The future of banking is digital. The power players knew this before a worldwide pandemic struck. However, COVID 19 was the accelerant to shift both the financial industry and consumer mindset about digital from a “nice to have” to necessity.

Forrester Recognizes Glance Video Chat in Recent Report

Glance announced it has been included in the report: The Forrester Tech Tide™: Video Technologies for Customer and Employee Experience, Q4 2020.

6 Questions to ask a Potential Visual Engagement Provider

Digital banking is not a new trend. However, due to the pandemic, consumption and adoption is skyrocketing among all demographics. A study conducted on digital banking during the height of...

Glance Introduces Mobile Camera Share Functionality

Glance announced the release of Glance Mobile Camera Share, which enables knowledge workers to see and troubleshoot on-site technical issues by accessing the camera on the customer's or technician's mobile device while engaged in a service call. Learn more!

Glance Culture

25 in 5 With Glance CEO Tom Martin

Finovate’s Senior Research Analyst Julie Moon sat down with our CEO, Tom Martin, to find out more about Glance and Tom. I

7 Keys to a Great Digital Banking Experience

As more and more customers of all ages move away from walking in a branch and instead open their apps, a “good” digital banking app won’t cut it.

FinovateFall: The Future of Finance is Digital

This year was an inflection point for banking. COVID 19 forced banks to move from in-branch to digital. As digital becomes the “new norm”, the need to meet customer expectations by providing a best-in-class digital experience moved from “nice to have” to “need to have.”

The Value of Visual Engagement for Your Banking App

Article: Ensuring Customer Satisfaction with Visual Engagement

Financial institutions have responded to the COVID-19 shutdown by investing in better digital customer experiences. What can all businesses learn from this?

Does my Team Need Visual Engagement Software?

Excerpt from “Do I Need Visual Engagement Software? 10 Questions you need to ask.” You can download the full eBook here. From Apple to Amazon, business leaders are using smart,...

Glance Accelerates Growth, Adding New Customers in First Half of 2020

Glance is continuing its solid 2020 performance by signing agreements with several major enterprises for its robust cobrowse, screen share, and video capabilities.

Glance for Financial Services Wins TMC’s Pandemic Tech Innovation Award

Glance announced that Technology Marketing Corporation has named Glance for Financial Services as a recipient of its Pandemic Tech Innovation Award.

Article: The advantages of open solutions in a ‘single stack’ world

Learn how open architecture and cloud technology allow banks to create their own solutions using the vendors and capabilities that best suit their needs to enhance virtual customer service.

Glance Reports Record Visual Engagement Usage in Financial Services Sector

Glance announced that the company has experienced record adoption in the financial services sector during the first six months of 2020. Learn more!

Glance for Financial Services Receives Customer Magazine 2020 Contact Center Product of the Year Honors

CUSTOMER Magazine has selected Glance for Financial Services as a recipient of its 2020 Contact Center Product of the Year award.

Best Practices in Deployment

Digital Banking: The Surging Importance of CX

Digital banking has been around for decades, but it has never been hotter, and it has never been more critical to the success of financial services companies.

Field Service

Article: How to Shift to Virtual Field Service Appointments in a COVID-19 Environment

GearsCRM, a Salesforce consultancy, is offering Glance Mobile Camera Sharing for field service remote troubleshooting use cases. Learn more in this blog.

Deploying Glance Step #3: Managing Ongoing Success

Check out these 4 best practices to drive the ongoing success of Glance in full production mode.

Best Practices in Deployment

Glance Networks Is Recognized in Gartner’s Market Guide for Digital Customer Service and Support Technologies

Glance announced that the company is recognized in Gartner’s March 2020 Market Guide for Customer Service and Support Technologies.

Deploying Glance Step #2: Tips to Drive Adoption

Read this blog to learn how to drive the widespread adoption of Glance into the frontline worker’s workflow.

Best Practices in Deployment

Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company

This is the first blog of a 3-part series dedicated to best practices in deployment that Glance Customer Success team members use to ensure our clients experience a smooth adoption experience and rapid ROI.

Glance News

Coronavirus/Covid-19 Notice: Glance is open for business and fully operational

A message from Tom Martin, Glance CEO: March 16, 2020 As coronavirus continues to spread globally, I thought it appropriate to share an update on Glance’s readiness to meet the...

Glance Networks Interview with TMC at 2020 ITExpo

Tom Martin, CEO of Glance Networks, attended ITEXPO 2020 and had the opportunity to speak with Rich Tehrani, Editor-in-Chief at TMC.

Feature on Resource

Podcast: Glance Brings the Contact Center to the Screen

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.