The top 5 applications of AI in CX for 2023

This is an excerpt from our recent ebook, CX Trends & Predictions for 2023: Seeking Stability. Grab the full report here. AI and predictive CX present compelling opportunities to better triage and…

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AI is changing the customer experience — here’s how

AI isn’t coming. It’s here. We’re seeing AI bloom everywhere throughout the customer experience – adaptive product recommendations, predictive analytics and chatbots that are intelligent, conversational, even witty.

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CSAT or NPS – how should you measure customer experience?

You can’t talk about measuring the customer experience without mentioning the two most popular and recognized CX metrics: Customer Satisfaction (CSAT) and Net Promoter Score (NPS).

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Glance advances enterprise partnership program with key hire of Kristine Hansen

Glance has hired seasoned sales and partner leader Kristine Hansen as its new VP of Partner Sales and Strategic Alliances.

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Glance Earns Three Customer-Driven Awards in Winter 2023 G2 Reports

Positive customer reviews lead to wins for Glance’s Guided CX solutions WAKEFIELD, Mass. — Glance, the leader in Guided CX software solutions, announced today that it has earned three G2...

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Why CX is at the heart of digital transformation for banking

We’re in the midst of a digital transformation for banking. This transformation was greatly accelerated by the pandemic, as brick-and-mortar stores were forced to shut their doors during quarantine.  Now,...

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2023 CX trends to watch in financial services

Banking and financial services are undergoing a drastic transformation. The customer experience in 2023 looks a lot different from just five years ago, and finance CX leadership must keep up...

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