Case Studies
Intuit
Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.
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MINDBODY
Glance helped MINDBODY knock down barriers to communication between agents and customers.
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Truckstop.com
Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.
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ConstructConnect
ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.
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Forrester: The ROI of Visual Engagement
Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several...
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Visual Engagement Software: The Ultimate Customer Service Tool for the Financial Industry
For customers, the online financial world can be intimidating. Filling out forms and completing other...
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How the Software Industry Can Benefit From Customer Visual Engagement
If you’re a SaaS company you know that conducting business online is not always easy....
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Counting the Customer: The Complete Guide to Dynamite Customer Care
Any interaction between a customer and your brand is a crucial opportunity to make a...
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Aberdeen Report on Visual Engagement: The ROI of Customer Experience Excellence
In today’s digital world, online consumers are smarter than ever. Offering numerous channels is no...
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Co-Browsing: Guide Customers to Grow Your Own Success
Customer service is rapidly evolving in today’s digital world. Products are often commoditized and your...
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CES as a Predictor of Lifetime Customer Value
The single best predictor of lifetime customer value is the Customer Effort Score (CES). Glance’s...
Watch VideoConnecting Agents and Customers on Any Device
There are a lot of technological tools for “this situation” and “that situation.” What if...
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Constant Contact Boosts CSAT and FCR with Glance Visual Engagement
We have had the great pleasure of having our customer Sandy Kenny, Director of Customer...
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Customer Story: War Room
One of Glance’s enterprise customers holds a virtual war room every year with more than...
Watch VideoDiffusing Emotion and Building Trust in Support Calls
Often times, chat and voice channels become an escalation path for frustrated customers. Visual engagement...
Watch VideoEasy-to-Use and Secure
At Glance, we find joy in identifying our customers’ problems, taking a look “under the...
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Glance Cobrowse Datasheet
With Glance Cobrowse, you can see what your customers see and guide them through processes...
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Glance Mobile App Sharing Datasheet
Give users of your mobile app the support experience they deserve. Users can launch an...
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Glance for Salesforce Datasheet
Glance is the leading visual engagement solution in the Salesforce AppExchange. Enable your agent to...
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Glance For ServiceNow Datasheet
Glance can be embedded into ServiceNow, enabling your agent to see the customer’s desktop, browser,...
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What Do You Do When Cobrowse Isn’t Good Enough?
That may seem like a strange question coming from a tech guy at one of the leading cobrowse companies. Don’t get me wrong, cobrowse is awesome! If you have a...
Continue ReadingMINDBODY Uses Glance to Drive Higher Customer Satisfaction, Higher App Adoption
We’re very pleased to post another customer success story on our website: MINDBODY Leverages Glance to Drive Higher Adoption and Increased Customer Satisfaction. MINDBODY (NASDAQ: MB), the world’s leading wellness...
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Glance Networks is Prepared for GDPR …and Other Interesting Info Security Facts
Let’s take a minute to talk about some information security acronyms like PII and GDPR. Come on, it’ll be fun! On May 25, 2018 the European Union will implement the...
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Constant Contact Leverages Glance to Transform the Service Center into a Revenue Center
Businesses have been facing a quandary in recent years. The challenge is, how can they increase customer satisfaction, maximize efficiency, and extend brand loyalty in an era when costs...
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Glance Networks Transforms Visual Engagement Platform Adding New Mobile App Sharing Capabilities
For today’s digital businesses, which can seem impersonal and frustrating, giving customers the chance to see and collaborate with an agent or advisor online is a powerful differentiator...
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Check Your Customer Experience Score–Stat!
According to Forrester, the revenue impact from a 10% improvement in a company’s customer experience score can translate into more than $1 billion. How can you know the customer experience...
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