Case Studies

Intuit

Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.

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MINDBODY

Glance helped MINDBODY knock down barriers to communication between agents and customers.

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Truckstop.com

Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.

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ConstructConnect

ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.

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Constant Contact

With Glance, Constant Contact service agents create "high CSAT moments" that they can capitalize on to upsell products and services to happy customers.

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Axos Bank

Glance allows Axos agents to provide a frictionless experience when guiding customers through bill payments, fund transfers, and the completion of applications for bank products online.

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eBooks, Whitepapers & Reports

eBook: How to Use Remote Collaboration Solutions to Create Amazing Customer Experience and Gain Quick ROI

With social media, online knowledge bases, contact us forms, and more, customers have many ways...

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eBook: How the Software Industry Can Benefit From Customer Visual Engagement

If you’re a SaaS company you know that conducting business online is not always easy....

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eBook: Visual Engagement Software — The Ultimate Customer Service Tool for the Financial Industry

For customers, the online financial world can be intimidating. Filling out forms and completing other...

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eBook: How to Improve Online Healthcare Interactions with Visual Engagement Software

If you work in the healthcare industry, the Internet provides some unique challenges to you...

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eBook: Counting the Customer — The Complete Guide to Dynamite Customer Care

Any interaction between a customer and your brand is a crucial opportunity to make a...

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eBook: Do I NEED Visual Engagement Software?

Have you ever contacted customer support looking for help with a product or service, but...

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Videos, Webinars & Podcasts

Video: Humanize Customer Experience

How – and why – can you humanize customer experience in a digital age? Watch...

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Video: Glance for Finance

We work with top financial institutions to improve customer relationships in high-touch, high-value situations. Watch...

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Video: See How Glance’s Visual Engagement Platform Works

Want to learn more about how visual engagement can enhance your customer interactions? Watch our video.

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Video: Glance for Salesforce

Glance has teamed up with Salesforce to offer Glance for Salesforce: a visual engagement integration for the Salesforce Sales, Service, and Community Clouds...

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Video: Constant Contact Boosts CSAT and FCR with Glance Visual Engagement

We have had the great pleasure of having our customer Sandy Kenny, Director of Customer...

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Video: Glance Mobile App Sharing

When users of your mobile app get stuck, Glance Mobile App Sharing can help you deliver in-app visual support and collaboration...

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Brochures & Datasheets

Datasheet: Glance for Salesforce

Glance is the leading visual engagement solution in the Salesforce AppExchange. Enable your agent to...

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Datasheet: Glance Cobrowse

With Glance Cobrowse, you can see what your customers see and guide them through processes...

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Datasheet: Glance For ServiceNow

Glance can be embedded into ServiceNow, enabling your agent to see the customer’s desktop, browser,...

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Datasheet: Glance Mobile App Sharing

Give users of your mobile app the support experience they deserve. Users can launch an...

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Articles & News

Podcast: Glance Brings the Contact Center to the Screen

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.

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Glance Achieves ISO 27001 Information Security Certification

Glance has received ISO/IEC 27001 certification, demonstrating Glance's compliance with rigorous technical standards to ensure information security.

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Axos Bank uses Glance to improve CSAT for customers using online banking

Bankers use Glance to view the screen of the customer using the online banking app, guide them to set up payments, transfers, and apply for loans.

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Glance Wins 2019 Contact Center Technology Award from Customer Magazine

Innovative visual engagement provider is recognized for its ability to help clients enhance customer value and increase revenue Wakefield, MA, October 17, 2019 –Glance Networks (www.glance.net), a leading provider of...

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Adding the human touch to FinServ digital transformation

Glance can help when digital transformation is falling short of expectations or is de-humanizing customer relationships.

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Glance Unveils Advisory Services Program

The Glance For Advisory Services Program enables businesses to leverage visual engagement for delivering consultative services that are fee-based or designed to grow customer portfolio value.

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