Case Studies

Constant Contact

With Glance, Constant Contact service agents create "high CSAT moments" that they can capitalize on to upsell products and services to happy customers.

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Axos Bank

Glance allows Axos agents to provide a frictionless experience when guiding customers through bill payments, fund transfers, and the completion of applications for bank products online.

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ConstructConnect

ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.

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Truckstop.com

Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.

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Intuit

Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.

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MINDBODY

Glance helped MINDBODY knock down barriers to communication between agents and customers.

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eBooks, Whitepapers & Reports

Report: Aberdeen Report on Visual Engagement — The ROI of Customer Experience Excellence

In today’s digital world, online consumers are smarter than ever. Offering numerous channels is no...

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White Paper: Do or Die Digital Banking, presented by American Banker

Download this American Banker white paper to learn why your digital banking app must create a great customer experience.

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Report: Forrester — The ROI of Visual Engagement

Glance Networks commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several...

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Infographic: Difference Between Cobrowse and Screen Share

Glance Networks' visual engagement solutions allow agents and customers to see the same thing online, instantly, for immediate positive impact on sales, customer service, customer support, and the overall customer experience...

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eBook: Co-Browsing — Guide Customers to Grow Your Own Success

Customer service is rapidly evolving in today’s digital world. Products are often commoditized and your...

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eBook: Do I NEED Visual Engagement Software?

Have you ever contacted customer support looking for help with a product or service, but...

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Videos, Webinars & Podcasts

Video: Glance In Action — Customer Care for Digital Apps

Learn how Glance can be used by customer service agents to guide customers through complex online transactions, such as applying for a loan on a mobile app.

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Video: Glance for Finance Demo at Finovate 2019

Learn how Glance can be used by financial advisors to join customers in the banking app, present investment options, and guide them to transact and trade.

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Video: Glance Customer Care Manifesto

When customers are stuck, your self-service knowledge bases and chatbots may not be solving every problem...

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Webinar: The ROI of Humanizing Your Customer Service Engagements

For a commissioned study, Forrester Consulting found that when customer service reps are empowered with visual...

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Video: Glance Mobile App Sharing

When users of your mobile app get stuck, Glance Mobile App Sharing can help you deliver in-app visual support and collaboration...

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Brochures & Datasheets

Datasheet: Glance Mobile App Sharing

Give users of your mobile app the support experience they deserve. Users can launch an...

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Datasheet: Glance For ServiceNow

Glance can be embedded into ServiceNow, enabling your agent to see the customer’s desktop, browser,...

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Datasheet: Glance Cobrowse

With Glance Cobrowse, you can see what your customers see and guide them through processes...

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Datasheet: Glance for Salesforce

Glance is the leading visual engagement solution in the Salesforce AppExchange. Enable your agent to...

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Articles & News

Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company

This is the first blog of a 3-part series dedicated to best practices in deployment that Glance Customer Success team members use to ensure our clients experience a smooth adoption experience and rapid ROI.

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Podcast: Glance Brings the Contact Center to the Screen

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.

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Glance Achieves ISO 27001 Information Security Certification

Glance has received ISO/IEC 27001 certification, demonstrating Glance's compliance with rigorous technical standards to ensure information security.

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Axos Bank uses Glance to improve CSAT for customers using online banking

Bankers use Glance to view the screen of the customer using the online banking app, guide them to set up payments, transfers, and apply for loans.

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Glance Wins 2019 Contact Center Technology Award from Customer Magazine

Innovative visual engagement provider is recognized for its ability to help clients enhance customer value and increase revenue Wakefield, MA, October 17, 2019 –Glance Networks (www.glance.net), a leading provider of...

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Adding the human touch to FinServ digital transformation

Glance can help when digital transformation is falling short of expectations or is de-humanizing customer relationships.

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