Case Studies

Constant Contact

With Glance, Constant Contact service agents create "high CSAT moments" that they can capitalize on to upsell products and services to happy customers.

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Bank Case Study

By creating an omnichannel approach to their online banking experience, this leader in banking was able to retain current customers and focus on the growth of new customers.

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Axos Bank

Glance allows Axos agents to provide a frictionless experience when guiding customers through bill payments, fund transfers, and the completion of applications for bank products online.

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ConstructConnect

ConstructConnect implemented Glance to empower salespeople to launch demos from the CRM with one click, and automatically tracking the results of the demos on pipeline.

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Truckstop.com

Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.

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Intuit

Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.

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eBooks, Whitepapers & Reports

Does your CX have a human connection gap?

We’re living in an age of hyper-normalized digital convenience. Customers expect every online interaction to...

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Find Out Why Glance Is a MetriStar Visual Engagement Top Performer

As part of Metrigy’s independent research conducted with 1,800+ companies around the globe, 69% of...

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Guided CX: Establish Convenient, Contextual Customer Experience That Drives Measurable Business Value

This eBook explains how developing a Guided Customer Experience (Guided CX) Framework and leveraging visual engagement platforms drove these results.

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Infographic: Visual Engagement for Your Banking App

As digital is becoming the new norm, providing a best in-app experience is becoming a necessity. Visual engagement allows your team to deliver that best-in-class experience by enabling them to see, share, and collaborate with your customers in real-time.

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White Paper: The Future of Relationships

What will relationships between businesses and consumers look like in the post-pandemic world? One thing...

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White Paper: Navigating the New Normal in Investment Management, presented by Financial Planning Magazine

Investment management has seen major digital transformation in the past decade. That transformation has disrupted...

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Brochures & Datasheets

Datasheet: Glance for Finance

Financial services companies have been digitally transforming in-branch experiences since the first ATMs. Customers prefer...

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Datasheet: Glance Mobile App Sharing

Give users of your mobile app the support experience they deserve. Users can launch an...

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Datasheet: Glance For ServiceNow

Glance can be embedded into ServiceNow, enabling your agent to see the customer’s desktop, browser,...

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Datasheet: Glance Cobrowse

With Glance Cobrowse, you can see what your customers see and guide them through processes...

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Datasheet: Glance for Salesforce

Glance is the leading visual engagement solution in the Salesforce AppExchange. Enable your agent to...

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Articles & News

Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company

This is the first blog of a 3-part series dedicated to best practices in deployment that Glance Customer Success team members use to ensure our clients experience a smooth adoption experience and rapid ROI.

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Podcast: Glance Brings the Contact Center to the Screen

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Publisher, Douglas Green, this month at ITEXPO 2020 in Fort Lauderdale, Florida. They recorded a podcast about visual engagement in the contact center.

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Glance Achieves ISO 27001 Information Security Certification

Glance has received ISO/IEC 27001 certification, demonstrating Glance's compliance with rigorous technical standards to ensure information security.

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Axos Bank uses Glance to improve CSAT for customers using online banking

Bankers use Glance to view the screen of the customer using the online banking app, guide them to set up payments, transfers, and apply for loans.

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Glance Wins 2019 Contact Center Technology Award from Customer Magazine

Innovative visual engagement provider is recognized for its ability to help clients enhance customer value and increase revenue Wakefield, MA, October 17, 2019 –Glance Networks (www.glance.net), a leading provider of...

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Adding the human touch to FinServ digital transformation

Glance can help when digital transformation is falling short of expectations or is de-humanizing customer relationships.

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