Mobile-First Customer Care: Many Channels, One Device

Gartner says many mobile apps fail to achieve business objectives because “there is very little customer service capability built into the apps.” [Gartner Hype Cycle, CRM Customer Service and Customer Engagement, 2018]

Watch this webinar replay hosted by CRM Magazine and and you will learn:

  1. Why adding service & support functionality to your mobile apps is critical to the success of your mobile strategy
  2. How you can enable customer care agents and knowledge-workers to join users in the app, see their screen, answer questions, deliver consultation, and guide user navigation
  3. How investing in mobile customer care can lead to lower customer churn, higher transaction conversion, higher customer satisfaction, lower support costs, and higher lifetime customer revenue