For a commissioned study, Forrester Consulting found that when customer service reps are empowered with visual engagement technology to see, show, and guide customers to quickly solve problems, companies appreciate a 396% ROI with a payback in under 6 months.
In this webinar, conducted by DestinationCRM, you will learn:
- How visual engagement delivers cost savings and boosts revenue:
- Shorter average handle time
- Higher first-time call resolution
- Lower call center staffing costs
- Higher customer loyalty and lifetime revenue
- Keys to successful deployment of visual engagement
- How to build a case to justify investment in visual engagement to your executive team
It’s time to revolutionize your customer experience
It’s easier for us to show you than to describe it here in writing. Request a live demo to see the many ways Glance can transform your customer experience.