The Forrester Tech Tide™: Video Technologies For Customer And Employee Experience, Q4 2020

Video content is increasingly critical to acquiring, serving, and retaining customers — as well as employees. To enhance digital experiences with video, companies are evaluating and adopting a wide range of enabling technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the top 19 technology categories that support video initiatives.

Key takeaways from this report:

• Adding video to your digital customer engagement boosts loyalty and drives revenue
• Video engages three key audiences: employees, customers, and prospects
• Limited technology budgets mean you must pick the right place to invest (or divest)

Complete the form to the right to download the report today.