The Forrester Tech Tide™: Video Technologies For Customer And Employee Experience, Q4 2020

Video content is increasingly critical to acquiring, serving, and retaining customers — as well as employees. To enhance digital experiences with video, companies are evaluating and adopting a wide range of enabling technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the top 19 technology categories that support video initiatives.

Key takeaways from this report:

  • Video engages three key audiences: employees, customers, and prospects
  • Limited technology budgets mean you must pick the right place to invest (or divest)
  • Technologies that boost loyalty and drive revenue will have a brighter future

Complete the form to the right to download the report today.