The business value of Glance for SaaS

The value of visual engagement is especially compelling for Software-as-a-Service (SaaS) companies, enabling support, sales, and customer success teams to move beyond talking a customer through a problem or challenge with their solution and literally showing them the answer instead, using video, screen sharing, or co-browsing.

In this report, we will illustrate how co-browsing, screen sharing, and video chat applications can lead to business success for SaaS companies. You’ll learn how:

  • an HR and payroll solutions company achieved a 17.6% drop in call duration for complex
    customer service interactions
  • a restaurant point-of-sales solutions provider saw customer ratings improve by 20%
  • a travel and expense management company realized a 15% improvement in customer
    ratings, as well as a 15-20% drop in call duration