The ROI of Humanizing Your Customer Service Engagements

For a commissioned study, Forrester Consulting found that when customer service reps are empowered with visual engagement technology to see, show, and guide customers to quickly solve problems, companies appreciate a 396% ROI with a payback in under 6 months.

In this webinar, conducted by DestinationCRM, you will learn:

  • How visual engagement delivers cost savings and boosts revenue:
    • Shorter average handle time
    • Higher first-time call resolution
    • Lower call center staffing costs
    • Higher customer loyalty and lifetime revenue
  • Keys to successful deployment of visual engagement
  • How to build a case to justify investment in visual engagement to your executive team