Forrester Report — The ROI of Guided CX
Glance commissioned Forrester Consulting to conduct a Total Economic Impact™ study. Forrester interviewed several customers and examined the potential ROI enterprises may realize by deploying the Glance Guided CX. Forrester determined that utilizing the Glance Guided CX results in shorter average handle time (AHT), higher first call resolution (FCR), and improved Customer Satisfaction (CSAT, NPS).
Forrester determined that utilizing the Glance Guided CX results in shorter average handle time (AHT), higher first call resolution (FCR), and improved Customer Satisfaction (CSAT, NPS). Forrester found that companies appreciate a 396% ROI with payback in under 6 months.
Download your complimentary copy of the study.
It’s time to revolutionize your customer experience
It’s easier for us to show you than to describe it here in writing. Request a live demo to see the many ways Glance can transform your customer experience.