Webinar Replay: Creating a Great Omnichannel Experience Equals Great Customer Experiences
According to Aberdeen Group, companies with extremely strong omnichannel customer engagement see a 9.5% year-over-year increase in annual revenue, compared to 3.4% for weak omnichannel companies.
What you will learn:
- How investing in omnichannel CX can help you endure the pandemic and thrive during the recovery
- How leading brands leverage omnichannel CX for higher CSAT, revenue, and contact center efficiency