eBook: Cobrowsing — guide customers to grow your own success

Customer service is rapidly evolving in today’s digital world. Products are often commoditized and your customers have many options. Why should they do business with you instead of the competition? An outstanding customer experience can become a powerful point of differentiation.

In the free knowledge brief, Co-browsing: Guide Customers to Grow Your Own Success, the Aberdeen Group offers best practices to improve contact center metrics such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT, NPS):

  1. Monitor trends influencing customer behavior and reflect them within all visual communications activities.
  2. Empower agents with the right tools to elevate benefits of visual communications.
  3. Ensure that your online interactions minimize customer effort but maximize satisfaction.

Fill out the form to download the free knowledge brief.