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Glance recognized among notable vendors in CX orchestration landscape report
Report highlights real-time impact of customer journey orchestration through data, AI and CX technologies Wakefield, MA, February 8, 2024: Glance, the industry leader in Guided Customer Experience (CX) solutions, was named among notable vendors in Forrester’s recent report, “The Customer Journey Orchestration Landscape, Q1 2024” (January 26, 2024). This timely report covers the latest trends in CX and customer journey technology for 2024, and is meant to help organizations “understand the value they can expect from a customer journey orchestration vendor, learn how vendors differ, and investigate options based on size and market focus.”
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Glance announces Kristine Hansen as Vice President of Sales & Strategic Partnerships for North America
Hansen's promotion reflects Glance’s dynamic growth and commitment to excellence in customer experience ...
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Customers interact with you via their smartphones. Leverage that!
Even before the pandemic,
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How to enhance customer experiences with Guided CX
The best service is no service: a customer experience mantra that has stood the test of ...
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Maximize the potential of AI with a customer-first CX approach
Artificial Intelligence is all about bots, self-service, and automation, ...
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Eager to do more with a smaller CX budget? Try these clever strategies!
We’re living in an experience-driven economy. More than anything else, the support and ...
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Every journey needs a map. Especially when it comes to the customer journey
Mapping is powerful. It helps businesses understand their customers’ needs and pain points with the aim to ...
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Creating consistent CX is key to customer retention
CX Today’s David Dungay hosts David Butler, SVP of ...
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Nadine Long, Director of Brand & Performance Marketing
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