Podcast: Glance CEO Tom Martin on the Launch of Glance Video, and the Evolution of Guided CX, Podcast
Glance CEO Tom Martin discusses the significance of Glance Video, a new customer experience tool that enables businesses to deliver human-to-human guided assistance through the business’s digital property, such as websites and apps.
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Podcast: Getting help is often fraught with friction. It shouldn’t be.
Glance's CEO, Tom Martin, sat down with Adrian Swinscoe of Punk CX, to talk about the challenge of providing tech support to your parents over the phone, how their technology works, use cases and why they chose to ask Forrester to evaluate the impact of the application of their technology.
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Creating a Great Omnichannel Experience Equals Great Customer Experiences
According to Aberdeen Group, companies with extremely strong omnichannel customer engagement see a 9.5% year-over-year...
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Mobile & Digital App CX — How Visual Engagement Can Help You Win and Retain Customers
According to findings in the BAI Banking Outlook: Trends in 2020, about one-half of customers...
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Webinar Replay: Adding video to your digital customer engagements
Watch Glance CEO, Tom Martin, present on this webinar hosted by TMC / Customer Magazine. Video is emerging as a primary channel for digitally engaging with your customers as they navigate and complete website or app transactions.
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LendingTech – Driving Higher Close Rates, Faster Closes, and Higher Customer Loyalty
Digital lending is a crowded market, characterized by fierce competition and commoditized products. How can...
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