Glance Makes Customer Service Less Taxing for Intuit
Glance Cobrowse, Screen Share, Mobile App Sharing, and Agent Video empower Intuit tax experts to deliver in-app guidance to TurboTax® customers.
Glance delivered a visual engagement solution that delights customers, is easy to use for agents, supports all TurboTax platforms (desktop, browser, and native mobile), accommodates Intuit’s strict customer privacy and data security requirements, and has the enterprise scalability to handle the massive tax season surge.
With Glance, Intuit was able to:
- Improve case resolution by 10%
- Increase transactional net promoter score (TNPS) by 18%
- Create a digital delivery channel for advisory services
- Maintain common UX across browser, desktop, and mobile apps