Glance is uniquely architected without the use of proxy servers, which can create vulnerabilities for "man in the middle" attacks. With Glance, both the company's representative and the customer view the same web page at the same time using patented, DOM-based technology, which doesn't store or communicate customer log-in data, cookies, or any other identifying information. 

Session data in Glance is always encrypted and always in motion - never at rest - and Glance never records, captures, or stores session content. Available SAML and SSO technology adds additional layers of security to your agents' experience, as well.

Masking in Glance offers your in-house administrators complete control over what is shared during a Glance session. When personally identifiable information (PII) and other sensitive data or IP is masked, it is never included in the Glance session, never communicated with the representative, and - in fact - never leaves the customer's browser. 

And masking is role-based: providing different levels of access to different types of employees across your organization, if necessary. Masking can apply to text, form-fields, buttons, and more: keeping PII from being communicated to ensure your customers' privacy and security.