Engineered to comply with the strictest enterprise information security and privacy requirements
Glance is the compliance-friendly enterprise sharing and collaboration choice for some of the world’s leading financial and healthcare organizations.
Protection of PII
Glance is engineered from the ground-up to protect your customer’s Personally Identifiable Information (PII). In most cases, your customer’s PII never touches the Glance service, and data transmitted through the Glance service is never stored.
Sensitive or confidential data elements on your customer’s screen (passwords, credit card numbers, social security numbers, etc.) can be masked from the view of your agent. Glance redacts the data from the customer’s browser before transmitting it, so the data never touches our servers or your servers and it is never seen by your agents.
Encrypted in motion
Data that is transmitted through Glance is always encrypted while it is in motion, and it is never at rest or stored.
Enterprise SSO Authentication
Glance encourages all our clients to use our enterprise-class SSO technology to ensure that even the authentication of your provisioned agents is done by you.
Some Glance competitors use a proxy server architecture to create the sharing experience between the agent and the customer. This architecture exposes the enterprise and the customer to “man-in-the-middle” attacks. Glance does not use proxy servers.
ISO/IEC 27001:2013 Certified
Glance has completed an ISO 27001 audit and earned certification from an ANAB-accredited 3rd party auditor, having demonstrated compliance with rigorous technical standards to ensure the confidentiality, integrity, and availability of customer data and commitment to information security at every level.
Prepared for GDPR
Glance takes every effort to ensure the protection of your customers’ data and to limit the exposure of our clients to the stringent requirements of GDPR.
Supportive of HIPAA Compliance
Glance provides a network that is suitable in helping our customers to meet the requirements of HIPAA Business Associates (BA) compliance for transmitted data.
PCI DSS Level 1
Glance maintains Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliance verified by trusted third-party authorized auditors.
SSAE 18 SOC Type 2
All Glance data centers are fully compliant with the SSAE 18 SOC Type 2 reporting requirements as defined by the American Institute of Certified Public Accountants.
Glance provides out-of-the-box integrations.
Plus our open API enables integration with any CRM, agent desktop, or contact center tech. Your agents join customers in the app or website with the click of a single button. Glance sessions are automatically logged in your CRM for measuring positive impact on KPIs.
Questions about integrating Glance?
We’re happy to help.
Our team of experts is here to walk you through any questions you might have.