Glance Screen Share
Share your insights — not just your screen
Share your presentations and demos with customers in real time or pass control to customers and view what they’re seeing on their screen. It’s the perfect solution for online sales or support.
Show your screen to customers — no download required
No screen share solution is faster to launch, easier to use, or more universally compatible. Share your screen instantly with no download or installation required. That’s a frictionless experience for the agent and customer.
Ideal for advisory selling
Launch a quick sharing session with your prospect and deliver a killer demo or a presentation to help you close the sale. Glance shortens the sales cycle and improves the close rate.
Ideal for support and troubleshooting
Pass control to customers and allow them to show their screens. Use remote control to navigate, and manage configurations on the customer’s computer. Glance is proven to improve case resolution and reduce handle time.
Frictionless agent workflow
Glance is integrated with your CRM. Your agents can launch a sharing session with the click of a button right from the contact or case record in the CRM, for a completely frictionless workflow.
Automatic KPI Capture
Each sharing session can be automatically logged as an activity in the CRM, for automatic KPI capture. Managers can inspect that demos are being conducted at the right time in the sales cycle, or that sharing sessions are accompanying support calls.
Glance provides out-of-the-box integrations.
Plus our open API enables integration with any CRM, agent desktop, or contact center tech. Your agents join customers in the app or website with the click of a single button. Glance sessions are automatically logged in your CRM for measuring positive impact on KPIs.
Beyond Screen Share: The Glance Guided CX Product Portfolio
Engage with customers where they feel most comfortable. With just one click, you can effortlessly deliver an omni-channel experience in sales, customer service, and technical support. Glance visual engagement solutions provide an interactive view on content regardless of where it resides for frictionless customer engagement.
Add Agent Video to Screen Share
When customers can see the friendly face of the agent during your sharing session, it humanizes your brand, diffuses tense interactions, and builds trust.
Escalate between Screen Share and Cobrowse
There are many situations where your agents may need to switch between screen share and cobrowse because of the unique capabilities of these technologies.
Deliver a consistent, premium visual engagement experience for agents and customers across all your digital customer touchpoints: browser, desktop, and mobile.
Forrester analysis of Glance clients shows breakeven in 6 months, 396% ROI after 3 years.
- Shorter average handle time
- Lower call center staffing costs
- Higher first call resolution
- Higher customer loyalty and lifetime revenue
Ready to see what it looks like to deliver a guided customer experience?
It’s easier for us to show you than to describe it here in writing. Request a live demo to see the many ways Glance can transform your customer experience.