Glance Mobile Camera Share
Extend your vision using remote mobile cameras.
Glance Mobile Camera Share enables your agents to invoke the mobile device camera of connected customers or remote workers.
Use this functionality to harness the mobile camera for remote troubleshooting, diagnosis, or visual verification.
Common Use Cases
Mobile Banking
Visually verify customer identity during account creation. Host secure in-app video meetings to deliver digital consultation with the human touch.
Field Service
Support customers and field service technicians using the mobile camera for remote trouble-shooting.
Tele-health
Enable consultations and therapy sessions via secure in-app video call.
Toggle the Camera
Troubleshoot in real time, by asking the visitor to show their front or back camera, to see exactly what the visitor sees.
Connect Through The CRM
Initiate camera sharing sessions through CRM systems like Salesforce or ServiceNow. Connect directly to your visitor with one click from the CRM lead, contact, or case record.
Connect via SMS
Glance Mobile Camera Share can also be invoked with hyperlink sent via SMS to the customer. No need for the customer to install an app to share their camera. This is perfect for in-the-moment service issues where the customer’s mobile camera can help troubleshoot and solve problems.
Forrester analysis of Glance clients shows breakeven in 6 months, 396% ROI after 3 years.
- Shorter average handle time
- Lower call center staffing costs
- Higher first call resolution
- Higher customer loyalty and lifetime revenue
