Twilio Flex

Add Glance to Twilio Flex

Enable your agent to join the customer in the browser or mobile app to quickly see their screen, understand and resolve problems, offer guidance, and deliver consulting.

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Frictionless customer engagement

Glance 1-Click Connect™ lets the agent launch a sharing session with one mouse-click—no need for the customer to download or install a sharing client—for the ultimate in elegant, frictionless customer engagement.

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See, understand, and guide

Your agent can see the browser or app screen of the customer, to instantly understand the problem. The agent can highlight on-screen content and guide customer navigation. Glance is perfect for service, support, and training use cases.

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Present and demo

Your agent can instantly show their screen to the customer—perfect for delivering in-the-moment sales presentations or demos.

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Humanize the digital engagement

With Glance Agent Video, the friendly face of your agent can be displayed to the customer during the sharing session via real-time video. Agent Video is proven to build trust, diffuse tension, and improve customer satisfaction scores.

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Measure the impact

Glance automatically logs each sharing session in Twilio or the CRM. That enables management to inspect agent activity, or report on the impact of Glance Guided CX engagements on case resolution, handle time, customer satisfaction scores, revenue, agent productivity, and other KPIs tracked in the CRM.

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Embed Glance into your workflow

Add Glance into the agent’s workflow to solve customer problems faster. From within Twilio, use Glance to launch in-the-moment service and support capabilities, demos, presentations, and in-app consulting sessions. Glance is proven to increase transaction conversion rates, boost sales and revenue, shorten sales cycles, and grow customer satisfaction and loyalty.

Questions about integrating Glance?

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Our team of experts is here to walk you through any questions you might have.

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