PARTNER INTEGRATIONS
World-class Partner Integrations.
Glance’s partnering strategy makes it easy and cost-effective to add Glance functionality into the CRMs and engagement platforms you already use.
Fast, easy, cost-effective deployment
Glance is an overlay for the technology stack you already have in place. Take advantage of a pre-packaged Glance integration or use the Glance open API. No need to “rip and replace.”
Frictionless workflow
Agents can launch a Glance sharing session with the click of a button right from within the UI of your CRM or engagement platform. It couldn’t be easier or faster to establish a visual connection with your customers.
Easy training and rapid adoption for agents
Glance is embedded into your existing CRM or call center technology — the desktop environment your agents are using all day long. Because of the familiar context, agent training is easy and adoption is rapid.
Automatic KPI capture
When Glance is integrated with the CRM, all Glance sharing sessions can be automatically logged. It’s easy to report on Glance’s impact on case resolution, handle time, sales cycle, and revenue. Inspect your sales & service process and agent performance.
Glance for Salesforce
Glance is integrated with Salesforce Service Cloud, Sales Cloud, Live Agent Chat, and other components.
Glance in the Microsoft Azure Marketplace
Glance for Financial Services is available for purchase in the Microsoft Azure Marketplace.
Glance partnership with Genesys
Glance leverages Genesys AppFoundry Customer Experience Platform to deliver world-class solutions.
Twilio Flex
Glance is integrated with Twilio Flex to enable your agent to join the customer in the browser or mobile app with the click of a button, to quickly see their screen, understand and resolve problems, offer guidance, and deliver consulting.
Glance integration with Docutech
The Glance integration with Docutech allows lenders to join customers in the browser and guide them through the digital loan origination experience.
Glance integration with Moxie
The Glance integration with the Moxie digital engagement platform allows agents to view the browser screen and offer guidance to customers during chat engagements.
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Glance partnership with Carahsoft
Carahsoft and Glance boost digital transactions for federal, state, and local governments.
Glance for ServiceNow
Glance is integrated with the ServiceNow CSM and ITSM modules.
Questions about integrating Glance?
We’re happy to help.
Our team of experts is here to walk you through any questions you might have.