Get on the same page as your customers. Literally.
It’s more than screenshare. With cobrowse, agents join a shared browsing experience with customers, partners, or prospects. Glance Cobrowse lets agents see what customers see, live. It’s like being right next to a customer to answer questions, offer consultation, and guide them at critical moments.
Only Glance Cobrowse Delivers
Your customers can use any device, browser, and communications channel during a cobrowse session.
Glance Cobrowse supports 1000s of concurrent sessions, balancing network and device constraints for consistent quality.
Endlessly customizable UI and UX options for cobrowse deliver the brand experience your customers – and your agents – expect.
Cobrowse: so customers never feel alone in your digital spaces.
Digital “DIY” can leave customers feeling abandoned online. With Glance, cobrowsing means agents instantly launch a session from their existing CRM or CCaaS console and join customers online to “Do It Together” – whether it’s a tricky transaction or an important decision. Cobrowsing technology puts agents next to customers, virtually: improving customer satisfaction, loyalty, and lifetime revenue.
Instantly see what customers see and guide them in the moment.
Unlike screen share, cobrowse solutions let agents scroll a web page or app together with customers, highlighting content and navigation options to assist them. When customers change pages, cobrowsing technology lets agents follow. With Glance, this shared browsing happens with nothing to download, ever. Leading brands trust Glance Cobrowse to improve selling, transactions, training and support.
Secure cobrowse from Glance supports privacy and compliance.
Enterprises trust Glance Cobrowse to meet security and privacy requirements. Masking protects sensitive data from agents’ view during cobrowsing sessions – including credit card or social security numbers. There’s no risk of sharing content from the desktop, other apps, or other browsers when cobrowsing. Glance Cobrowse only works for the website or app tagged, supporting compliance initiatives.
Human everywhere: cobrowse that connects
Glance provides out-of-the-box integrations.
Prebuilt integrations and open APIs enable Glance to launch with just one click from any CRM, agent desktop, or contact center technology. Agents and customers join a cobrowse session easily, reducing friction during both the customer and the agent experience. And cobrowse session data is automatically logged in the integrated system to demonstrate the positive impact of cobrowse on KPIs.
More than Cobrowse: the Glance Guided CX Solution
Engage with customers any way they choose. With one click, deliver an omnichannel cobrowse experience connecting customers with your sales, service, training, or technical support team – in the channel they prefer. Glance Guided CX provides instant online collaboration, including cobrowse, across all devices – website, mobile, or desktop app – and all channels: voice, text, chat, email, and more.
Add Glance Video to Cobrowse
When customers can see the friendly face of the agent during a cobrowse session, it can humanize your brand, diffuse tense interactions, and build trust.
Switch between Cobrowse and Screen Share
Cobrowse or screenshare? With Glance, you don’t have to choose. Agents and customers can quickly and easily switch between cobrowse and screen share, with no downloads.
Multi-Mode Engagement with Mobile App Share
Provide the same cobrowse and video experiences in your mobile app. Enjoy the same security and PDF Cobrowse features and quickly launch mobile camera share to enhance support