Glance Cobrowse
Get on the same page as your customers. Literally.
Let your agents join customers, partners and prospects in their browser or app, in real time, and see what they see, live. It’s just like being right next to them with them to answer questions, consult and guide customers at critical points.
Instantly see what your customer sees
Your agent instantly launches a sharing session from any CRM or CCaaS with the customer to view the customer’s screen as they navigate your website or app.
Guide customers in-the-moment
Easily highlight page content and navigation options. Agents can even scroll the page to guide the customer. When the customer navigates from page to page on your website or app, the agent follows along without lag.
No Downloads, ever.
Glance Cobrowse is coded into your webpages with simple Javascript tags. So sharing is enabled without the need for the customer to download or install anything. Glance supports a simple, frictionless workflow between the agent and customer.
Privacy and security come first
Mask sensitive information in the browser window like credit card or social security numbers from the agent’s view for security and privacy compliance. There’s no risk of unintentionally sharing content from the desktop, other apps, or other browser windows.
Glance Integrations
Out-of-the-box integrations with the largest CRMs and CCaaS providers.
Using a different CRM or CCaas? No problem. Our open API enables integration with any CRM, agent desktop, or contact center tech. Your agents join customers in the app or website with the click of a single button. Glance sessions are automatically logged in your CRM so you can easily measure KPIs.
More than Cobrowse: the Glance Guided CX Solution
Engage with customers where they feel most comfortable. With just one click, you can effortlessly deliver an omni-channel experience in sales, customer service, and technical support. Glance Guided CX solutions provide instant collaboration regardless of whether your customer is engaged on the web, mobile app, or desktop app.
Add Glance Video to Cobrowse
When customers can see the friendly face of the agent during your cobrowse session, it humanizes your brand, diffuses tense interactions, and builds trust.
Switch between Cobrowse and Screen Share
When needs change, Glance lets you quickly and easily escalate from cobrowse to screen share and vice versa.
Multi-Mode Engagement
Browse PDFs, cobrowse apps, and quickly launch mobile camera share so that you can help customers in an instant.
