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Omni-Channel Support

Visually Engage Across Any Device, Any Channel, Any Department, Anytime—Effortlessly

Engage with customers where they feel most comfortable. With just one click, you can effortlessly deliver an omni-channel experience in sales, customer service, and technical support. Glance visual engagement solutions provide an interactive view on content regardless of where it resides for frictionless customer engagement.

Make it Easy

Make it Easy

Engage with customers on their channel of choice; visually share content with one-click.

Provide a Seamless Experience

Provide a Seamless Experience

Effortlessly augment voice and chat channels with visual engagement solutions.

Remove Technology Barriers

Remove Technology Barriers

Eliminate device and browser incompatibility from the visual experience.

Free Visual Engagement eBook

Is your business ready to offer a frictionless experience through visual engagement?

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Omni-Channel Functionality

Providing an omni-channel experience means customers can engage with you on the channel they choose, yet be able to move seamlessly across channels without disrupting the experience. With Glance, you can enhance this experience by providing visual engagement solutions to bring a level of clarity to conversations achieved only by visually being on the same page.

Device, Browser Agnostic

Device, Browser Agnostic

Glance takes technology compatibility out of the equation for a seamless visual engagement experience between agents and customers.

Voice and Chat Interoperability

Voice and Chat Interoperability

Use Glance’s visual engagement solutions with your existing voice and chat systems, enhancing the customer experience and bringing clarity to conversations.

One-Click Engagement

One-Click Engagement

Visually connect with just one click as Glance launches the right technology without downloads or plug-ins and devices don’t need Java, Flash, or WebRTC.

View Content Where it Resides

Provide a concurrent, real-time, interactive view of content, regardless of where it resides—within a browser, in the cloud, on a desktop, or on a mobile device.

Glance Intelligent Routing

Support Customer Preference

Customers are free to use whichever channel they prefer to begin the conversation, and agents can seamlessly incorporate the visual experience.

Use Across the Enterprise

Use Across the Enterprise

From customer-facing roles to back-office operations, Glance provides a frictionless path to great experiences across the entire enterprise.

Visual Engagement Across the Ecosystem

Glance’s visual engagement solutions work with your entire ecosystem of voice, chat, CRM, and customer service applications. Our API library, pre-built integrations, and extensive partnerships helps you realize a true omni-channel experience to surprise and delight your customers.

moxie
zendesk
microsoft
genesys
sap
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See how Glance can transform customer engagement

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